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The Unused Devices report identifies any users and channels that haven't been utilised over in a given period of time. This report It is ideal useful for identifying phone telephone handsets that can be safely reallocated to other users or to see which channels are no longer used.
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Running the report
On the the Reports screen screen, click on select the Unused devices in the reports list and then press the report from the left-hand pane and click the Select this report button button.
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A new window will appear, where you can select set the criteria for parameters of your report.
Selecting the reporting period
Every report requires a period to run overFor each report, you must specify a time span that covers the calls you want the report to include. This is generally defined known as the "Reporting reporting period".
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There are several preset periods that can be selected from a drop-down list. The predefined periods are based on a standard Gregorian calendar and are defined as followsreporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:
| Period | Description |
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| Today | The start and end dates are set to the current date. The start time is set to 00:00:00 and the end time to 23:59:59. |
| Yesterday | The start and end dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This week | The start date is set to the first day of the current week (normally Monday) of the current week. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last week | The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This month | The start date is set to the first day of the current month. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last month | The start date for this period is set in three stages. : The day is set to 01, the first day of the month. The month is set to the current month minus one, or in the case of January, it is set to 12previous month. The year is set to the current year, unless it is a new yearcurrently January, in which case, the previous year is reduced by oneused. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| This year | The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| All calls | The start and end dates and times are set to the date dates and time times of the first and last call in the entire call database, respectively. |
In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period
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If you want to be more specific, you can choose the Custom period from the drop-down list. This option will allow you to define the Start date and End date yourself, as well as the Start time and End time of the calls from the
drop-down list and specifying your own , , and of the period you want to report on.
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When the report is executed, the reporting engine will substitute the start and end dates based on the current date or the relevant selection made by the user.
Once you have set the report's reporting period, click on thethe Nextbutton button to set more of the additional report 's parameters and options, or select thethe Finishbutton button to run the report immediately.
Selecting the reporting entity
The reporting Reporting entity paramater parameter allows you to select which the part of your organisation you want to run the report for (site, extension group, channels or individual extensions)whose calls the report should include, e.g. a site, a group or an individual user.
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Site
TIM Plus will allow you to log information from up to five sites. If you want to To report on a particular site, select your preferred site it from the drop-down list , alternatively leave the default settings as or select All sites .
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| Filter | SitesSite |
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| Value | All sites |
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The username and password you have been allocated might be restricted to a specific site or group. If you need additional permissions, please contact your system administrator. |
Group
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Group
If a site has been selected, you are able to further limit the report's results by selecting a group from the drop-down list.
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| Filter | GroupsGroup |
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| Value | All groups |
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Please note that the drop-down list for each group will appear only if a site has already been selected.
User
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User
If both a site and group has have been selected, you can also choose to report on further limit the report's results to include only calls involving a particular user, by selecting that user from the drop-down list, or you can leave the default setting as All users.
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If your web account is restricted to a specific site or group, only those entities to which you have access will be available in the drop-down lists. |
Once you have set selected the scope of your report's entities, click click on thethe Nextbutton button to set more of the report's features or select theFinishbutton additional report parameters and options, or to run the report immediately, click the Finish button.
Selecting the report options
This section allows you to further narrow down You can limit the results of your report results, by excluding certain types of calls or sorting the results in a particular manner. The filters are fairly self-explanatory.by choosing one or more of the following filters:
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Tick this box if you would like to display include devices whose status has been is set to "Do not log "calls.
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| Option | Show "Do not log" devices |
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Sort order
Expanding the drop-down list available, you can choose whether you would like Choose from the
drop-down list whether you want the results of
the your report to appear in ascending or descending order.
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| Filter | Sort order |
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| Value | Ascending | Option |
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Sort
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Sort results by
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results by
To sort your report's results by a particular column, select it from the
drop-down list.| Reporting_filter |
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| Filter | Sort results by |
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| Value | DayDate & time |
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Selecting the report format
This section allows you to choose the output media format of your completed report. To select the desired format, click on the drop-down list and choose from the available options: Web, PDF, Excel, CSV and XML. The formats available are
, , , and .More details about each report format are available in the the Setting the report format section section above.
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Creating the report
When you have chosen selected a reporting period , and are happy with your selections, you have two options:
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and have chosen any filters and options, you can either run the report immediately by clicking on the
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If you click on the Run now button, the report will run instantly in your chosen format.
If you want to schedule the report to run at a later time, follow the instruction given in the Schedule a report section.
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The report's results
When selecting WEB as the output format, this report will appear as below. To view details of any filters or selection parameters used in creating this report, simply click on About this report on the top-right corner of the page.Below is an example of this report's output in Web format, showing both unused users and unused channels:
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The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
As with all reports , the header produced by TIM Plus, each page of the report includes the following information:
- the report's title
- the date and time of that the report was generated
- the name of the report, if applicable
The WEB format allows for complete flexibility when viewing any report. All headers are clickable, allowing you to re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.The headers of this report are as followsresults will display as a paginated list of unused devices with each type of device being grouped in its own tab:
The
tab shows the following information:
| Header | Description |
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| Name | The Name name of any unused user or channel will appear. e.g. Joe Bloggs or Main ISDN.the user |
| ID | The ID of any unused user or channel will appear. e.g. Ext 278 or 13578. | Email | If the user has an associated extension number associated with the user |
| Email | The e-mail address in the directory, it will appear here.associated with the user |
| DDIIf | The DDI associated with the user has an associated DDI (Direct Dial No) in the directory, it will appear here., if available |
| Mobile | If the user has a The mobile number associated with it in the directory, it will appear here. |
The Name and any associated ID for any unused user or channel will appear. If additional properties have been added e.g. E-mail, DDI, Mobile etc. these properties will be displayed also.
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tab shows the following information:| Header | Description |
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| Name | The name of the channel |
| ID | The ID associated with the channel |
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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