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Account code

If you want to To produce a bill report consisting only of only chargeable calls that were made using a particular account code, enter the account code in the field provided. 

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FilterAccount code
Value0140

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More details about each report format are available in the Setting the report format section above.

 

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HeaderDescription
First attemptThe date and time of the first missed call.
CLIThe telephone number of the remote caller.
ContactThe person who missed the call. If several people were called, the field will display the caption,
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LabelVarious
.
Avg ring timeThe average length of time a missed call rang before being abandoned.
AttemptsThe number of times the caller attempted to reach the specified contact without success.
Priority The priority is calculated by dividing the difference in time between the first and last call attempt by the total number of call attempts.

Handled calls

The 

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LabelHandled
calls tab displays a table containing the calls that were initially missed but eventually responded to. Each column header of the table is described below:

HeaderDescription
HandledThe date and time the call was handled.
CLIThe telephone number of the remote caller.
ContactThe person who eventually handled the call.
DurationThe duration of the handled call.
AttemptsThe number of call attempts made before the call was eventually handled.
Priority The priority is calculated by dividing the difference in time between the first and last call attempt by the total number of call attempts.
Tip

Clicking on an individual call will show an itemised list of all call attempts made by that same caller; clicking on the

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link at the top-right corner of the screen will show this itemised list for all missed calls on the page.

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