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Overview

Channels are system objects representing your telephone lines picked up within your system. The channels populate the Directory automatically as soon as they are being used and are added automaticallly into a default folder, called Discovered channels. However, you are also given the option to manually add channels in the system and move them from one Channel group to another.

Finding a channel

To search for a channel within the system and see in which it is located. When you first configure TIM Plus, your channels are automatically harvested from the data received from the phone system, into a folder named Discovered Channels. The properties of each channel can be edited afterwards, and channels can also be organised subsequently into new channel groups, if preferred.

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Finding a channel

To locate a channel in the Directory, select the Directory tab and then y click on the Find button on at the top-right corner of the Contents panel, as shown below:

In the new window that opens, enter the name or ID of the channel you are looking for, then press click on the Search button. The search results will appear in the same window, as shown below:

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Adding a channel

To manually add a new channel to the system, click on the Directory tab and select the site and the channel group where you want to create the new channel to be added, then click on the Add new button on at the top-right corner of the Contents panel. The example below shows a new channel being added in the London Main ISD:

A new window will open, allowing you to to add properties for this Channelconfigure the properties of the channel:

To edit

Fill in the details for that Channel, as shown below and press theAddbutton.

Editing a channel's properties

Once you have configured the properties of the channel, click on the Add button, as shown below:

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Editing a channel's properties

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To edit the properties of a channel, select it and click on the Properties button on at the top-right corner of the Contents panel:

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A new window appear will open, allowing you to edit the general properties for of the channel. Overtype any details you would like to change, as shown here:

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Moving a channel between two groups

If you need Click Save to apply the changes.

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Moving a channel between two groups

Follow the steps below to move a channel from one channel group to another, follow the instructions below.

1. Find the Click on the Directory tab and select the group which contains the channel you would like want to move over to the new group, and tick .
2. Select the channel, by ticking the box alongside it. The top-left panel of the screen will temporarily change to the a Move items panel and containing the channel(s) you've ticked will be copied hereselected channel.
   

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3. Next, select the new destination group that you want the channel (s) to be moved into, and click on thethe  Move button.

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Deleting a channel

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To delete a channel from the system, select it and click on the Properties button on at the top-right corner of the Contents panel:

In the Channel properties window that will open, click on the Delete button at the bottom-right corner of the window to remove the channel from the system:Directory; a confirmation will be required, to prevent channels being deleted accidentally.