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<p>Display boards are populated with your up-to-the second call data by "Stats
points". These Stats points are basically "counters" which can be
placed anywhere in your directory. You simply choose the site,
group or user you want the statistics to encompass and it 'counts'
details of all calls that pass that point.</p>
<p>Alternatively you may want to select what you want the subject of the statistics to
be. The subjects you can choose from include users, user
groups, channels, channel groups, dialled number, CLI, chargeband,
destination, half-hour time slot and account code.</p>
<p>Once created, Stats points will appear as follows:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/stats_points.png" alt="Stats points panel" />
<p>For more information about Stats points and how to create them, please refer to the <a href="viewpage.action?pageId=4817220">Stats points</a> page.</p>
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<h4>Adding Stats points</h4>
<p><a rel="nofollow" class="external-link" href="http://www.tri-line.com/en/products/video.php?id=2">
<img class="screenshot naked no_border" src="http://www.tri-line.com/common/img/documentation/tim_plus/stats_points_video.png" alt="Stats points video" /></a></p>
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Whilst display boards can be populated by various external data feeds, their principal use is to display up-to-the-minute information about your organisation's phone calls, for which objects known as "stats points" are employed. These statistics collection points are mathematical "counters" whose scope is determined by their placement in your directory hierarchy. For example, placing a stats point inside a specific user group ensures that call information is collected only for users that inhabit the selected group. Similarly, placing a stats point inside a site will collect only call information for the chosen site.
Additionally, when configuring a stats point, a subject must be specified, which determines the property of each call whose value will be used when grouping its collated information into distinct sets. For example, specifying a subject of "user" will group its collated call information into sets of data for each distinct user.
Stats points are defined in the
tab on the Tabmacro Label Stats points
screen, as shown below: Buttonmacro Label Live stats
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For more information about stats points and how to create them, refer to the Stats points section.
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In order to create a display board containing call information, at least one stats point must be defined first. |