Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Display Whilst display boards are populated with your live call data by

Referencemacro
LabelStats points
. These objects are basically "counters" which can be placed anywhere in your directory, alloowing you to specify the site, group or user you want the statistics to encompass and it 'counts' details of all calls that pass that point.

Alternatively, you may want to select what you want the subject of the statistics to be. The subjects you can choose from include users, user groups, channels, channel groups, dialled number, CLI, chargeband, destination, half-hour time slot and account code.

Once created, Stats points will appear as followscan be populated by various external data feeds, their principal use is to display up-to-the-minute information about your organisation's phone calls, for which objects known as "stats points" are employed. These statistics collection points are mathematical "counters" whose scope is determined by their placement in your directory hierarchy. For example, placing a stats point inside a specific user group ensures that call information is collected only for users that inhabit the selected group. Similarly, placing a stats point inside a site will collect only call information for the chosen site.

Additionally, when configuring a stats point, a subject must be specified, which determines the property of each call whose value will be used when grouping its collated information into distinct sets. For example, specifying a subject of "user" will group its collated call information into sets of data for each distinct user.

Stats points are defined in the

Tabmacro
LabelStats points
 tab on the 
Buttonmacro
LabelLive stats
 screen, as shown below:

Screenshotmacro
Borderfalse
URLhttp://docs.tri-line.com:8090/download/attachments/4817207/stats_points.png

For more information about Stats stats points and how to create them, please refer to the Stats points page section.

Info

It will not be possible In order to create a Display board without first adding some Stats points to populate itdisplay board containing call information, at least one stats point must be defined first.