Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

HTML
<a id="Overview"></a>

Overview

To configure a site, go to the Directory screen, select the site you wish want to configure and click on the Properties button at the top-right corner of the panel, as shown below:

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/site_config_1.png

The following configuration screen window will appear, where you can configure the properties of your site:

Screenshotmacro
Borderfalse
URLhttp://docs.tri-line.com:8090/download/attachments/4817202/site_properties.png

All the tabs Each tab in the above window, will be explained below.

Referencemacro
LabelSite properties
window are described below:

HTML
<a id="PBX"></a>

PBX

The properties displayed in the PBX section will vary in accordance with the connection method supported

Tabmacro
LabelPBX
tab allows you to configure the properties of your telephone system. The properties presented in this tab will vary, depending on the connection method used by your telephone system . Please refer to the Connecting to your PBX  section above for detailed information about each particular PBX model.

 

Info

For some telephone system you may need to download the PBX interface file from your 

Referencemacro
LabelDownload area
on the Gateway.

 

 

 

HTML
<p>To configure the Site's properties, simply select it and click on the <span class="button">Properties</span> button, at the top right-hand side of the Sites panel, as shown below:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/sites_5.png" alt="Sites properties" />

<p>The following configuration screen will appear:</p>

<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/sites_6.png" alt="Sites properties" />

<p>In the next pages, all the tabs of the above window are explained.</p>

to provide call logging data.

For all connection types

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/pbx_all_connections.png

FieldDescription
NameThe name by which you want your site to be identified.
PBX modelThe name of your telephone system.
Connection methodThe connection method used by your telephone system to provide call logging data.
For listening connections

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/listening_connection.png

FieldDescription
HostSpecify the IP address of your PBX to only allow data to be sent from that address. You may leave this field blank to accept data from any IP address.
PortThe port number that TIM Plus should listen on for call logging data.
For active connections

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/active_connection.png

FieldDescription
HostThe IP address of the telephone system.
PortThe port number that your telephone system listens on.
UsernameThe username required to log in to your telephone system, if applicable.
PasswordThe password required to log in to your telephone system, if applicable.
For FTP transfer connections

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/ftp_transfers.png

FieldDescription
UsernameThe username of the FTP account on your telephone system.
PasswordThe password of the FTP account on your telephone system.
For DSN connections

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/dsn_connection.png

FieldDescription
DSN nameThe name of the system DSN connection to use when connecting to your telephone system's database.
FrequencyThe frequency, in seconds, of the checks that TIM Plus makes when connecting to the database to determine if new data is available.
DB ScriptThe database script that TIM Plus uses when checking for new data.
For RADIUS connections

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/radius_connection.png

FieldDescription
Client IPThe IP address of your telephone system responsible for sending RADIUS packets.
SecretThe secret key used in RADIUS authentication between TIM Plus and your telephone system.
For SysLog connections

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/syslog_connection.png

FieldDescription
Client IPThe IP address of your telephone system responsible for sending SysLog events to TIM Plus.
Info

For detailed information about connecting to all makes/models of PBX, refer to the Connecting to your PBX section.

HTML
<a id="Options"></a>

Options

The 

Tabmacro
LabelOptions
tab enables you to keep a backup of any call logging data received, timestamp incoming call records and delay processing of call records. These options are explained below in more detail:

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/sites_options.png

Save a backup of any data received from this PBX

TIM Plus allows you to save a backup of any call logging data received from your telephone system(s).

To enable backups, tick the 

Referencemacro
LabelSave a backup of any data received from this PBX
box and enter the location of the folder you want to store the files in. The default path is {app}\backup\backup-{year}-{month}-{day}.{uiv} and can contain dynamic variables, as detailed below:

ItemDescription
appThe full installation path of TIM Plus
yearThe year the data was captured in
Keywordmacro
Labelyyyy
format
monthThe month the data was captured in
Keywordmacro
Labelmm
format
dayThe day of the month when data was captured in
Keywordmacro
Labeldd
format
uivA unique ID representing each site in the Directory
Timestamp received data

TIM Plus can timestamp call records from your telephone system as they are received, if they do not already include dates and times.

Binary data

Select this option if your telephone system sends call records in a non-textual format.

Delay processing of received data

Enable this option and enter a time delay, in milliseconds, if call records are sent from your telephone system over a slow connection. This helps to prevent data loss when call records are processed before they are fully received.

HTML
<a id="Inactivity"></a>

Inactivity

The

Tabmacro
LabelInactivity
tab allows you to set up an inactivity timer, which can notify you by e-mail when TIM Plus has not received data from your telephone system for a given amount of time.

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/sites_inactivity.png

Enable inactivity timer

Select this option to enable inactivity monitoring for the site you are configuring. Enter the amount of time, in minutes, that must pass with no call activity, before an e-mail is sent. Next, enter the e-mail address that will receive inactivity alerts for this site.

Reset connection on inactivity

TIM Plus can reset the network connection to your telephone system when an inactivity alert is sent, in order to cause the telephone system to restart its connection.

Exclude days and hours from inactivity monitoring

Tick the box alongside the days and hours when it is legitimate that no call activity takes place, such as at night or at weekends, so as not to receive unnecessary e-mail notifications for those periods.

HTML
<a id="LCR"></a>

LCR

The 

Tabmacro
LabelLCR
tab allows you to administer any least cost routing (LCR) codes you may use to route calls via different carriers.

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/sites_lcr.png

Adding LCR codes

To add an LCR code, enter it in the LCR digits field and select its associated tariff table from the drop-down list, as shown above.

Removing LCR codes

To remove an LCR code, click on the Image Added icon alongside it.

HTML
<a id="Tariff"></a>

Tariff

The

Tabmacro
LabelTariff
tab allows you to select a default tariff table to use when costing calls made by users from this site.

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/site_tariff.png

Info

By default, TIM Plus is supplied with a standard tariff table for the country of installation, which automatically includes details of national, international and mobile/cellphone dial codes. Bespoke tariffs can also be provided on request.

HTML
<a id="Alarms"></a>

Alarms

TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.

Screenshotmacro
Borderfalse
URL/download/attachments/4817202/sites_alarms.png

Dialled number alarm

An alarm can be activated when a full or partial number is dialled. To add a series of full or partial numbers, separate each one with a comma, as shown above. An example might be 

Keywordmacro
Label00, 020, 020726526, 02072652600
.

Cost alarm

An alarm can be activated when a call exceeds a specific cost.

Duration alarm

An alarm can be activated when a call exceeds a predetermined duration, specified in seconds.

Missed call alarm

E-mail notifications of missed calls can be activated, by ticking the Enable missed call alarms for this site option.

Delivering the alarm notification

To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the e-mail recipient in the box provided; to send alerts to multiple email addresses, separate each one with a semicolon.