<a id="Overview"></a>

Overview

To configure a site, go to the Directory screen, select the site you want to configure and click on the Properties button at the top-right of the panel, as shown below:

The following window will appear, where you can configure the properties of your site:

Each tab in the window are described below:

<a id="PBX"></a>

PBX

The tab allows you to configure the properties of your telephone system. The properties presented in this tab will vary, depending on the connection method used by your telephone system to provide call logging data.

For all connection types

FieldDescription
NameThe name by which you want your site to be identified.
PBX modelThe name of your telephone system.
Connection methodThe connection method used by your telephone system to provide call logging data.
For listening connections

FieldDescription
HostSpecify the IP address of your PBX to only allow data to be sent from that address. You may leave this field blank to accept data from any IP address.
PortThe port number that TIM Plus should listen on for call logging data.
For active connections

FieldDescription
HostThe IP address of the telephone system.
PortThe port number that your telephone system listens on.
UsernameThe username required to log in to your telephone system, if applicable.
PasswordThe password required to log in to your telephone system, if applicable.
For FTP transfer connections

FieldDescription
UsernameThe username of the FTP account on your telephone system.
PasswordThe password of the FTP account on your telephone system.
For DSN connections

FieldDescription
DSN nameThe name of the system DSN connection to use when connecting to your telephone system's database.
FrequencyThe frequency, in seconds, of the checks that TIM Plus makes when connecting to the database to determine if new data is available.
DB ScriptThe database script that TIM Plus uses when checking for new data.
For RADIUS connections

FieldDescription
Client IPThe IP address of your telephone system responsible for sending RADIUS packets.
SecretThe secret key used in RADIUS authentication between TIM Plus and your telephone system.
For SysLog connections

FieldDescription
Client IPThe IP address of your telephone system responsible for sending SysLog events to TIM Plus.

For detailed information about connecting to all makes/models of PBX, refer to the Connecting to your PBX section.

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Options

The  tab enables you to keep a backup of any call logging data received, timestamp incoming call records and delay processing of call records. These options are explained below in more detail:

Save a backup of any data received from this PBX

TIM Plus allows you to save a backup of any call logging data received from your telephone system(s).

To enable backups, tick the  box and enter the location of the folder you want to store the files in. The default path is {app}\backup\backup-{year}-{month}-{day}.{uiv} and can contain dynamic variables, as detailed below:

ItemDescription
appThe full installation path of TIM Plus
yearThe year the data was captured in format
monthThe month the data was captured in format
dayThe day of the month when data was captured in format
uivA unique ID representing each site in the Directory
Timestamp received data

TIM Plus can timestamp call records from your telephone system as they are received, if they do not already include dates and times.

Binary data

Select this option if your telephone system sends call records in a non-textual format.

Delay processing of received data

Enable this option and enter a time delay, in milliseconds, if call records are sent from your telephone system over a slow connection. This helps to prevent data loss when call records are processed before they are fully received.

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Inactivity

The tab allows you to set up an inactivity timer, which can notify you by e-mail when TIM Plus has not received data from your telephone system for a given amount of time.

Enable inactivity timer

Select this option to enable inactivity monitoring for the site you are configuring. Enter the amount of time, in minutes, that must pass with no call activity, before an e-mail is sent. Next, enter the e-mail address that will receive inactivity alerts for this site.

Reset connection on inactivity

TIM Plus can reset the network connection to your telephone system when an inactivity alert is sent, in order to cause the telephone system to restart its connection.

Exclude days and hours from inactivity monitoring

Tick the box alongside the days and hours when it is legitimate that no call activity takes place, such as at night or at weekends, so as not to receive unnecessary e-mail notifications for those periods.

<a id="LCR"></a>

LCR

The  tab allows you to administer any least cost routing (LCR) codes you may use to route calls via different carriers.

Adding LCR codes

To add an LCR code, enter it in the LCR digits field and select its associated tariff table from the drop-down list, as shown above.

Removing LCR codes

To remove an LCR code, click on the icon alongside it.

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Tariff

The tab allows you to select a default tariff table to use when costing calls made by users from this site.

By default, TIM Plus is supplied with a standard tariff table for the country of installation, which automatically includes details of national, international and mobile/cellphone dial codes. Bespoke tariffs can also be provided on request.

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Alarms

TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.

Dialled number alarm

An alarm can be activated when a full or partial number is dialled. To add a series of full or partial numbers, separate each one with a comma, as shown above. An example might be .

Cost alarm

An alarm can be activated when a call exceeds a specific cost.

Duration alarm

An alarm can be activated when a call exceeds a predetermined duration, specified in seconds.

Missed call alarm

E-mail notifications of missed calls can be activated, by ticking the Enable missed call alarms for this site option.

Delivering the alarm notification

To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the e-mail recipient in the box provided; to send alerts to multiple email addresses, separate each one with a semicolon.