TIM Plus can be configured to raise an alert when particular events occur on whilst the system is running. The alerts can be saved to a log file on the local disk or send out sent as an email notification. Below is a description of The table below describes the type of alerts generated in emitted from TIM Plus:
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| Alert | Description |
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| Critical | A critical alert notifies you of any events that have occurred, which are detrimental to the system, e.g. database failure. |
| Warning | A warning alert notifies you of any non-critical events that have occurred on the system, e.g. you have exceeded your license limit. |
| Information | An information alert notifies you of any system events that have occurred on the system, e.g. if the application service has been restarted. |
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| Voice audit | An alert that notifies you of progress during call recording operations
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| Audit | Provides very detailed information about ongoing system events, primarily used for fault-finding
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To send an alert as a notification email, enter the email address in the text box alongside each type of alert, as shown below.:
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By default, the alerts are also outputted to a log file, using the following dynamic variables to define the path of the folder that where the files will be stored in: {app}\logs\{year}\{year}-{month}-{day}. The dynamic variables used to define the path are explained in the table below:
| Item | Description |
|---|
| app | The full installation path of TIM Plus |
| year | The year the data was captured in yyyy format |
| month | The month the data was captured in mm format |
| day | The day of the month when data was captured in dd format |
To choose a different location to store the logs files, overtype the existing entry.
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To choose a different location to store the logs files, overtype the current entry.
When you have finished configuring the settings, click on the
button to apply the changes, as shown below:
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<p>TIM Plus can be configured to raise an alert when particular events occur. The following alerts are available:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=80>Alert</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Critical</b></td>
<td class="confluenceTd">A critical alert would be deemed to be one which is detrimental to the system. e.g. database failure.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Warning</b></td>
<td class="confluenceTd">A warning alert is to notify you that a non-critical event has occurred e.g. you have just exceeded your license limit.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Information</b></td>
<td class="confluenceTd">An information alert is one that notifies you of system events e.g. if the application service has been restarted.</td>
</tr>
</tbody>
</table>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/alerts_1.png" alt="Alerts" />
<p>Please enter the e-mail address of the person(s) who should receive the
alert here as shown in the first section of the screen below. The alerts
are also output to a log file. You may define the path as shown in the
second section of the screen below.</p> |