Quick call search

The

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Label Quick call search

panel offers a rapid way to locate specific calls in the central database, as an alternative to running a full call report. You can filter refine your search results by using the filters described below:

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Call type

This filter allows you to define the type of call you want your search results to report on, in terms of where the call originated and where it was delivered, cover, e.g. incoming, outgoing, internal etc.  To report on include all types of call, set this to All call types.

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The

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Label Period

search field helps you to define defines the time period the results should cover. The period selected by default is Today. To select a different period, expand To choose a period, select it from the drop-down list and choose from the available options.

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The

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Label Dialled number

field allows you to filter your results by the number that was dialled. A You can also specify a partial number can also be entered to filter call to a specific areato match all calls beginning with that number, e.g. for to show all calls to London, entering  enter  

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Label 0207

will suffice - no wildcard characters are required.

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You can use the * symbol as a wildcard in digit pattern matching, e.g. for calls to Tri-Line, enter 020726526*. To report on more than one dialled number, use a comma to separate each entry.

CLI

Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario.

You can filter you your results to show only calls that originate from a specific CLI or those whose CLI matches a particular pattern of digits. For example, to report on all incoming calls from Tri-LineLondon, you could enter 02072652600 0207.

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You can use the * symbol as a wildcard in digit pattern matching, e.g. for calls from Tri-Line, enter 020726526*. To report on more than one CLI, use a comma to separate each entry.

Site

The

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Label Site

search field enables you to specify the site you want your results to cover. Select (All sites) to search across all sites.

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Having chosen a specific site, you can optionally limit the search results to a specific user group on within that site , by selecting it from the drop-down list provided.

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If both a site and group have been selected, you can further limit the search results to include only calls involving a particular user, by selecting that the user from the drop-down list.

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This feature enables you to specify how many the maximum number of search results you want to display per page. To set the limit, enter the number retrieve. Set the limit by entering a value in the field provided, e.g. if you enter entering 

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Label 50

in the 

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Label Limit results to

field, the search will return only a maximum of 50 results.

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The search results will show in the Most Recent Calls panela new panel entitled Search results, as shown below.: 

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To close the search results and return to the original Most Recent Calls list Most recent calls panel, click on the Back to recent calls link, at the top-right corner of the panel.

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