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<p>This feature allows you to quickly find calls without having to run 
reports. Enter as many details as you can in order to limit the amount 
of results returned and then click the <span class="button">Search</span> button.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/quick_call_search.png" alt="Quick call search" />

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=100>Fild name</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Call type</b></td>
			<td class="confluenceTd">The type of call you are looking for e.g. Incoming, Outgoing, Internal. If you would like to report against all call types, ensure that the default 'All call types' option is selected</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Period</b></td>
			<td class="confluenceTd">Select any of the preset periods from the drop-down list shown, i.e. Today, Yesterday, This week etc.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Dialled number</b></td>
			<td class="confluenceTd">Enter either a full or partial dialled number. A wildcard character is not required e.g. 01234567890 or 07 will suffice.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>CLI</b></td>
			<td class="confluenceTd">A full or partial phone number from which the call you are looking for was made. Wildcard characters are not necessary. For example, if you know the call originated in Manchester, 
			you might enter 0161 here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Site</b></td>
			<td class="confluenceTd">Choose a specific site you want the search to cover. Select <span class="keyword">(All sites)</span> to search across all sites' calls.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Group</b></td>
			<td class="confluenceTd">Having chosen a specific site, you can optionally limit the search to a specific user group on that site, by selecting it here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>User</b></td>
			<td class="confluenceTd">Having chosen a specific site and user group, you can limit the search to a specific user by select that user here.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Limit results to</b></td>
			<td class="confluenceTd">If you know there may be many search results, you can speed up the search by limiting the number of results returned. e.g. if you enter <span class="keyword">50</span> here, then only 50 results are shown.</td>
		</tr>
	</tbody>
</table>

<p>Any search results will be shown in place of the <span class="reference">Most Recent Calls</span> panel to the right of the <span class="reference">Quick Call Search</span>
 panel as shown below. When recording is included, the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/recording_button.png" alt="Recording"> button will allow you to click and play 
the associated recording.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/search_results.png" alt="Search results" />

<p>To return to the original <span class="reference">Most Recent Calls</span> list, click on the <span class="link">Back to recent calls</span> link, on the top right of the panel.</p>

The

Referencemacro
LabelQuick call search
panel offers a rapid way to locate specific calls in the central database, as an alternative to running a full call report. You can refine your search results by using the filters described below:

Screenshotmacro
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URL/download/attachments/4817127/quick_call_search_1.png

Call type

This filter allows you to define the type of call you want your search results to cover, e.g. incoming, outgoing, internal etc.  To include all types of call, set this to All call types.

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URL/download/attachments/4817127/search_exmpl_1.png

Period

The

Referencemacro
LabelPeriod
search field defines the time period the results should cover. To choose a period, select it from the drop-down list.

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URL/download/attachments/4817127/search_exmpl_2_1.png

There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

FieldDescription
TodayThe start and end dates are set to the current date. The start time is set to 00:00:00 and the end time to 23:59:59.
YesterdayThe start and end dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59.
This weekThe start date is set to the first day (normally Monday) of the current week. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time.
Last weekThe start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59.
This monthThe start date is set to the first day of the current month. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time.
Last monthThe start date for this period is set in three stages: The day is set to the first day of the month. The month is set to the previous month. The year is set to the current year, unless it is currently January, in which case, the previous year is used. The start and end times are set to 00:00:00 and 23:59:59 respectively.
This yearThe start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively.
All callsThe start and end dates and times are set to the dates and times of the first and last call in the entire call database, respectively.
CustomEnter the start and end dates and times into the boxes provided. The start and end times are linked to their respective dates.

Dialled number

The

Referencemacro
LabelDialled number
field allows you to filter your results by the number that was dialled. You can also specify a partial number to match all calls beginning with that number, e.g. to show all calls to London, enter  
Keywordmacro
Label0207
.

Screenshotmacro
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URL/download/attachments/4817127/search_exmpl_3.png

You can use the * symbol as a wildcard in digit pattern matching, e.g. for calls to Tri-Line, enter 020726526*.

CLI

Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario.

You can filter your results to show only calls that originate from a specific CLI or those whose CLI matches a particular pattern of digits. For example, to report on all incoming calls from London, you could enter 0207.

Screenshotmacro
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URL/download/attachments/4817127/search_exmpl_4.png

You can use the * symbol as a wildcard in digit pattern matching, e.g. for calls from Tri-Line, enter 020726526*.

Site

The

Referencemacro
LabelSite
search field enables you to specify the site you want your results to cover. Select (All sites) to search across all sites.

Screenshotmacro
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URL/download/attachments/4817127/search_exmpl_5.png

Group

Having chosen a specific site, you can limit the search results to a specific user group within that site by selecting it from the drop-down list.

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URL/download/attachments/4817127/search_exmpl_6.png

User

If both a site and group have been selected, you can further limit the search results to include only calls involving a particular user, by selecting the user from the drop-down list.

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URL/download/attachments/4817127/search_exmpl_7.png

Limit results to

This feature enables you to specify the maximum number of search results you want to retrieve. Set the limit by entering a value in the field provided, e.g. entering 

Keywordmacro
Label50
in the 
Referencemacro
LabelLimit results to
field, will return a maximum of 50 results.

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URL/download/attachments/4817127/search_exmpl_8.png

The search results will show in a new panel entitled Search results, as shown below: 

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URL/download/attachments/4817127/search_results.png

To close the search results and return to the Most recent calls panel, click on the Back to recent calls link, at the top-right corner of the panel.