The
panel
allows you to find a call without having to run reports. In order to limit the amount of results returned, use the filters provided.offers a rapid way to locate specific calls in the central database, as an alternative to running a full call report. You can refine your search results by using the filters described below:| Screenshotmacro |
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Call type
The
search field helps This filter allows you to define the type of call you
are looking for (want your search results to cover, e.g. incoming, outgoing,
missed). If you would like to report against all call types, leave the default option internal etc. To include all types of call, set this to All call types selected.
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| URL | /download/attachments/4817127/search_exmpl_1.png |
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Period
The
search field
helps you to define defines the time period the results should cover.
The period selected by default in TIM Plus is Today. To select a different period, expand To choose a period, select it from the drop-down list
and choose from the available options.
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There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:
| Field | Description |
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| Today | The start date and end date is dates are set to the current date. The default start time is set to 00:00:00 and the end time to the current time 23:59:59. |
| Yesterday | The The start date and end date is dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This week | The start date is set to the first day (normally Monday) of the current week, whilst the . The end date is set to the current day. The default start time is set to 00:00:00 and the end time to the current time. |
| Last week | The start date is set to the date of the last Monday, whilst and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This month | The start date is set to the 1st first day of the current month and the . The end date is set to todaythe current day. The default start time is set to 00:00:00 and the end time to the current time. |
| Last month | The start date for this period is set in three stages. : The day is set to 01, the first day of the month. The month is set to the current month minus one, or in the case of January, it is set to 12previous month. The year is set to the current year, unless it is a new yearcurrently January, in which case, the previous year is reduced by oneused. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| This year | The start date is set to the first day of the first month of the current year. The , whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| All calls | The start date is set to the date of the first call in the database, whilst the end date is set to the date of the most recent call in the database. Times are also and end dates and times are set to the dates and times of the first and last calls call in the entire call database, respectively. |
| Custom | Enter the start and end dates and times into the boxes provided. The start and end times are linked to their respective dates. |
Dialled number
The
field
enables you to search for calls to either a full or partial dialled number. A wildcard character is not required; for example, entering allows you to filter your results by the number that was dialled. You can also specify a partial number to match all calls beginning with that number, e.g. to show all calls to London, enter or will suffice.If you want to search for calls to a specific number, enter the number in the search field. If you want to search for more than one number, you can use a comma to separate the entries. You can also enter partial numbers or the * character, if you are looking for calls to numbers beginning with a particular code or number sequence.
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| URL | /download/attachments/4817127/search_exmpl_3.png |
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| Reporting_filter |
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| Filter | Dialled number |
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| Value | 07 |
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CLI
The
field helps you to search for calls made from any full or partial phone number. Wildcard characters are not necessary; for example, if you know the call originated in Manchester you might enter 0161 here. You may also use any of the combinations shown in the Dialled number field above.If you want to search for calls to and from a particular number, simply enter the number (or list of comma separated numbers) in BOTH the Dialled number and CLI fieldYou can use the * symbol as a wildcard in digit pattern matching, e.g. for calls to Tri-Line, enter 020726526*.
CLI
Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario.
You can filter your results to show only calls that originate from a specific CLI or those whose CLI matches a particular pattern of digits. For example, to report on all incoming calls from London, you could enter 0207.
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You can use the * symbol as a wildcard in digit pattern matching, e.g. for calls from Tri-Line, enter 020726526*.
Site
The
search field enables you to specify the site you want your results to cover. Select
(All sites) to search across all sites
' calls.
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| URL | /download/attachments/4817127/search_exmpl_5.png |
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Group
Having chosen a specific site, you can optionally limit the search results to a specific user group on within that site , by selecting it in the
search fieldfrom the drop-down list.
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| URL | /download/attachments/4817127/search_exmpl_6.png |
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User
Having chosen If both a specific site and user group have been selected, you can also further limit the search results to include only calls involving a specific particular user, by selecting this in the
search fieldthe user from the drop-down list.
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| URL | /download/attachments/4817127/search_exmpl_7.png |
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Limit results to
If you know there may be many search results, you can speed up the search by limiting the number of results returned. For example, if you enter This feature enables you to specify the maximum number of search results you want to retrieve. Set the limit by entering a value in the field provided, e.g. entering
in the
field,
the serach will return
only a maximum of 50 results.
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| URL | /download/attachments/4817127/search_exmpl_8.png |
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Any The search results will be shown in place of the Most Recent Calls panel to the right-hand sideshow in a new panel entitled Search results, as shown below.:
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| URL | /download/attachments/4817127/search_results.png |
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To close the search results and return to the original Most Recent Calls list Most recent calls panel, click on the Back to recent calls link, on at the top-right corner of the panel.