Quick call search

The

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Label Quick call search

panel allows you to find a call without having to run reports. In order to limit the amount of results returned, use the filters provided.offers a rapid way to locate specific calls in the central database, as an alternative to running a full call report. You can refine your search results by using the filters described below:

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Call type

The

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Label Call Type

search field helps This filter allows you to define the type of call you are looking for (want your search results to cover, e.g. incoming, outgoing, missed). If you would like to report against all call types, leave the default option internal etc.  To include all types of call, set this to All call types selected.

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The

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Label Period

search field helps you to define defines the time period the results should cover. The period selected by default in TIM Plus is Today. To select a different period, expand To choose a period, select it from the drop-down list and choose from the available options.

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There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

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Dialled number

The

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Label Dialled number

field enables you to search for calls to either a full or partial dialled number. A wildcard character is not required; for example, entering  01234567890 or 07 will suffice.

If you want to search for calls to a specific number, enter the number in the search field.  If you want to search for more than one number, you can use a comma to separate the entries. You can also enter partial numbers or the * character, if you are looking for calls to numbers beginning with a particular code or number sequence.

allows you to filter your results by the number that was dialled. You can also specify a partial number to match all calls beginning with that number, e.g. to show all calls to London, enter  

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Label 0207

.

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CLI

The 

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Label CLI

field helps you to search for calls made from any full or partial phone number. Wildcard characters are not necessary;  for example, if you know the call originated in Manchester you might enter 0161 here. You may also use any of the combinations shown in the Dialled number field above.

If you want to search for calls to and from a particular number, simply enter the number (or list of comma separated numbers) in BOTH the Dialled number and CLI fieldYou can use the * symbol as a wildcard in digit pattern matching, e.g. for calls to Tri-Line, enter 020726526*.

CLI

Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario.

You can filter your results to show only calls that originate from a specific CLI or those whose CLI matches a particular pattern of digits. For example, to report on all incoming calls from London, you could enter 0207.

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You can use the * symbol as a wildcard in digit pattern matching, e.g. for calls from Tri-Line, enter 020726526*.

Site

The

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Label Site

search field enables you to specify the site you want your results to cover. Select (All sites) to search across all sites' calls.

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Having chosen a specific site, you can optionally limit the search results to a specific user group on within that site , by selecting it in the

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Label Group

search fieldfrom the drop-down list.

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User

Having chosen If both a specific site and user group have been selected, you can also further limit the search results to include only calls involving a specific particular user, by selecting this in the

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Label User

search fieldthe user from the drop-down list.

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Limit results to

If you know there may be many search results, you can speed up the search by limiting the number of results returned. For example, if you enter This feature enables you to specify the maximum number of search results you want to retrieve. Set the limit by entering a value in the field provided, e.g. entering 

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Label 50

in the 

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Label Limit results to

field, the serach will return only a maximum of 50 results.

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Any The search results will be shown in place of the Most Recent Calls panel to the right-hand sideshow in a new panel entitled Search results, as shown below.: 

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To close the search results and return to the original Most Recent Calls list Most recent calls panel, click on the Back to recent calls link, on at the top-right corner of the panel.