Quick call search

The

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Label Quick call search

panel allows you to find a call without having to run reports. In order to limit the amount of results returned, use the filters provided.offers a rapid way to locate specific calls in the central database, as an alternative to running a full call report. You can refine your search results by using the filters described below:

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Call type

The

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Label Call Type

search field helps This filter allows you to define the type of call you are looking for (want your search results to cover, e.g. incoming, outgoing, missed). If you would like to report against all call types, ensure that the default All call types option is selectedinternal etc.  To include all types of call, set this to All call types.

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The

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Label Period

search field helps you to define defines the time period that the results should cover. The period selected by default in TIM Plus is Today. To select a different period, expand To choose a period, select it from the drop-down list and choose from the available options.

The options available are as follows:

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There are several preset reporting periods available for selection, based on the standard Gregorian calendar. The following table describes how the start and end times are defined for each preset period:

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Dialled number

The

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Label Dialled number

field enables you to search for calls to either a full or partial dialled number. A wildcard character is not required; for example, entering  01234567890 or 07 will suffice.

If you want to search for calls to a specific number, enter the number in the search field.  If you want to search for more than one number, you can use a comma to separate the entries. You can also enter partial numbers or the * character, if you are looking for calls to numbers beginning with a particular code or number sequence.

allows you to filter your results by the number that was dialled. You can also specify a partial number to match all calls beginning with that number, e.g. to show all calls to London, enter  

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Label 0207

.

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CLI

The 

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Label CLI

field helps you to search for calls made from any full or partial phone number. Wildcard characters are not necessary;  for example, if you know the call originated in Manchester you might enter 0161 here. You may also use any of the combinations shown in the Dialled number field above.

If you want to search for calls to and from a particular number, simply enter the number (or list of comma separated numbers) in BOTH the Dialled number and CLI fieldYou can use the * symbol as a wildcard in digit pattern matching, e.g. for calls to Tri-Line, enter 020726526*.

CLI

Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario.

You can filter your results to show only calls that originate from a specific CLI or those whose CLI matches a particular pattern of digits. For example, to report on all incoming calls from London, you could enter 0207.

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You can use the * symbol as a wildcard in digit pattern matching, e.g. for calls from Tri-Line, enter 020726526*.

Site

The

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Label Site

search field enables you to specify the site you want your results to cover. Select (All sites) to search across all sites' calls.

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Group

Having chosen a specific site, you can optionally limit the search results to a specific user group on within that site , by selecting it in from the drop-down list.

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search field.

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User

Having chosen a specific site and user group, you can also limit the search to a specific user by selecting this in the

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Label User

search field.

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Limit results to

If you know there may be many search results, you can speed up the search by limiting the number of results returned. For example, if you enter 

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User

If both a site and group have been selected, you can further limit the search results to include only calls involving a particular user, by selecting the user from the drop-down list.

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Limit results to

This feature enables you to specify the maximum number of search results you want to retrieve. Set the limit by entering a value in the field provided, e.g. entering 

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Label 50

in the 

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Label Limit results to

field, the serach will return only a maximum of 50 results.

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<p>This feature allows you to quickly find calls without having to run 
reports. Enter as many details as you can in order to limit the amount 
of results returned and then click the <span class="button">Search</span> button.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/quick_call_search.png" alt="Quick call search" />

<h4>Call type</h4>

<p>The type of call you are looking for e.g. Incoming, Outgoing, Internal. If you would like to report against all call types, ensure that the default <span class="keyword">All call types</span> option is selected.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/search_exmpl_1.png" alt="Call type" />

<h4>Period</h4>

<p>When searching for a call, you may want to define the search period. The default period on TIM Plus is <span class="keyword">Custom</span>, whereupon you'll be able to specify exact <span class="keyword">From</span> and <span class="keyword">To</span> dates and times in the boxes below. To change and select a different period, simply select from the drop-down list.</p>

<p>The options available are as follows:</p>

<ul class="table">
	<li><b>Today:</b> The start date and end date is set to the current date. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</li>
	<li><b>Yesterday:</b> The start date and end date is set to the current date minus one day. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</li>
	<li><b>This week:</b> The start date is set to the Monday of the current week, whilst the end date is set to the current day. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</li>
	<li><b>Last week:</b> The start date is set to the last Monday, whilst the end date is set to the start date plus seven days. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</li>
	<li><b>This month:</b> The start date is set to the 1<span class="exponent">st</span> day of the current month and the end date to today. The default start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</li>
	<li><b>Last month:</b> The start date for this period is set in three stages. The day is set to <span class="keyword">01</span>, the month is set to the current month minus one, or in the case of January, it is set to <span class="keyword">12</span>. The year is set to the current year, unless it is a new year, in which case the year is reduced by one. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</li>
	<li><b>This year:</b> The start date is set to the first day of the first month of the current year. The end date is set to today's date. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</li>
	<li><b>All calls:</b> The start date is set to the date of the first call in the database, whilst the end date is set to the date of the most recent call in the database. Times are also set to the times of the first and last calls in the database.</li>
	<li><b>Custom:</b> Enter the start and end dates and times into the boxes below. The start and end times are linked to their respective dates.</li>
</ul>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/search_exmpl_2_1.png" alt="Period" /><br/>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/search_exmpl_2_2.png" alt="Period" />

<h4>Dialled number</h4>

<p>You may search for calls to either a full or partial dialled number. A wildcard character is not required e.g. 01234567890 or 07 will suffice.<p>If you want to search for calls to a specific number, enter that number in the search field.</p>

<p>You may comma separate if you want to search for more than one number.</p>

<p>You may also enter partial numbers or <span class="keyword">**</span> if looking for calls to numbers beginning with a particular code or number sequence.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/search_exmpl_3.png" alt="Dialled number" />

<h4>CLI</h4>

<p>You may search for calls made from any full or partial phone number. Wildcard characters are not necessary, e.g. if you know the call originated in Manchester you might enter 0161 here.</p>

<p>If you want to search for calls from a specific CLI enter that number in the search field.</p>

<p>You may also use any of the combinations shown in the <span class="reference">Dialled number</span> field above.</p>

<p>If you want to search for calls to and from a particular number, simply enter the number (or list of comma separated numbers) in BOTH the <span class="reference">Dialled number</span> and <span class="reference">CLI</span> field.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/search_exmpl_4.png" alt="CLI" />

<h4>Site</h4>

<p>Choose a specific site you want the search to cover. Select <span class="keyword">(All sites)</span> to search across all sites' calls.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/search_exmpl_5.png" alt="Sites" />

<h4>Group</h4>

<p>Having chosen a specific site, you can optionally limit the search to a specific user group on that site, by selecting it here.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/search_exmpl_6.png" alt="Group" />

<h4>User</h4>

<p>Having chosen a specific site and user group, you can limit the search to a specific user by select that user here.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/search_exmpl_7.png" alt="User" />

<h4>Limit results to</h4>

<p>If you know there may be many search results, you can speed up the search by limiting the number of results returned. e.g. if you enter "50" here, then only 50 results are shown.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/search_exmpl_8.png" alt="Limit results to" />

<p>Any search results will be shown in place of the <span class="reference">Most Recent Calls</span> panel to the right of the <span class="reference">Quick Call Search</span>
 panel as shown below. When recording is included, the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/recording_button.png" alt="Recording"> button will allow you to click and play 
the associated recording.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/search_results.png" alt="Search results" />

<p>To return to the original <span class="reference">Most Recent Calls</span> list, click on the <span class="link">Back to recent calls</span> link, on the top right of the panel.</p>

<h4>Flags</h4>

<p>The flags associated with each call in the search results are graphically represented as follows:</p>
				
<ul style="list-style: none;">
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/gray_recording_button.png" alt="Listen to the recording button" />&nbsp; 
		When the speech lozenge is grey it means that there is no associated call recording. This may be because this is an internal call or because the system has been set to exclude this user from call recording i.e. "Do not record calls for this user".
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/recording_button.png" alt="Listen to the recording button" />&nbsp; 
		Click on this speech lozenge icon to listen to the recording associated to this call.
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/score_button.png" alt="Score the call" />&nbsp;
		Click on this gray blank star icon to score this call.
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/scored_button.png" alt="View the score" />&nbsp;
		Click on the coloured star icon to view the score for this call.
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/note_button_1.png" alt="Add a note button" />&nbsp;
		Click on this grey blank note icon to add a note to this call.
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/note_button_2.png" alt="Review notes button" />&nbsp;
		Click on this coloured note icon to review notes associated with this call.
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/gray_add_button.png" alt="No legs" />&nbsp;
		When the legs icon is grey it means that there are no legs associated with this call.
	</li>
	<li>
		<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/add_button.png" alt="See additional legs" />&nbsp;
		Click on this green legs icon to see additional legs associated with  this call.
	</li>
</ul> 

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The search results will show in a new panel entitled Search results, as shown below: 

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To close the search results and return to the Most recent calls panel, click on the Back to recent calls link, at the top-right corner of the panel.