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These instructions help you configure your Nortel/Avaya BCM (v4.0+) phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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<a id="Configure the SMDR output"></a>

Configuring your SMDR output

Follow the steps below to configure your Nortel/Avaya BCM to output SMDR data to TIM Plus:

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<a id="Configure a CDR user"></a>

CDR User

To enable TIM Plus to connect to your Avaya BCM, you need to create a

Referencemacro
LabelCDR User
 under the 
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LabelSystem
 option in the Business Communications Manager BCM Unified Manager configuration utility.

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<a id="Configure TIM Plus"></a>

Configuring TIM Plus

Below you will find steps on how Follow the steps below to configure TIM Plus to collect the SMDR data from your Nortel/Avaya BCM:

  1. Log on in to TIM Plus and click on the Directory tab.
  2. Select Choose the site configured during the setup wizard you want to configure and click Properties.
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    URLhttp://docs.call-logger.com:8090/download/attachments/48170684817069/avaya_bcm_12.png
  3. Within In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  4. In the Connection method field, select Actively connect to PBX from the drop-down list.
  5. In the Host field, enter the IP address of your Avaya BCM.
  6. In the Port field, enter in 4000.
  7. In the Username field, enter in CDR User.the username of the CDR user you configured in the BCM Unified Manager utility (above)
  8. In the Password field, enter in CDR User againthe password for the CDR user.
  9. In the Connection script field, select Avaya BCM v3v4 from the drop-down list.
  10. Click on the Save button to apply the settings.