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<p>When you first enquired about TIM Enterprise, you will have been sent an
email containing the login details required to download the software.</p>
<p>Please refer to this original email for your username and password and then navigate to <a href="http://gateway.tri-line.com/">Tri-Line Gateway</a>.</p>
<p>After logging in, locate the <span class="reference">Downloads</span> page and download your personal copy of the software.</p>
<p>It is important that you only download from this location, since each
download is tagged with a unique ID allowing installation for your
specific organisation.</p>
<p>When you have downloaded the setup package, install it by double-clicking on it and following the setup wizard instructions.</p>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/installation.png" alt="TIM Enterprise installation" />
<p>When asked to provide a license certificate, you should select the <span class="reference">Download license automatically</span> option, and if asked, use the same username and password that you used to download the software.</p>
<p>If the license certificate fails, it means that you already have a copy
of the software running on another computer, and this needs to be
stopped first.</p>
<p>Contact <a href="mailto:[email protected]">Technical Support</a> if you cannot automatically license your software.</p> |
Log on to the Tri-Line Gateway using the credentials you created when you first enquired about TIM Plus. Once logged on, you will be directed to your
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It is important that you download your software only from this location, since each installation package is tagged with an unique ID bound to your account. |
When you have downloaded the setup package, double-click on it and follow the setup wizard in order to complete the installation.
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When prompted to select a tariff table, scroll down the list to locate the one relevant to your country and click on
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When asked to provide a license certificate, click on the
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Obtaining a license manually
If you cannot update your software license automatically, you can apply this manually by following the steps below:
- In the window, click on the button and copy the product key displayed in the box, as shown below:
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- Log in to the Gateway using your username and password.
- In the Products panel, click on the TIM Plus product.
- In the Software license panel, click on the Activate now link.
- Paste the product code in the activation text box.
- Enter the number of users you intend to log and the version number of the software, then click on the to obtain the license certificate.
- Copy and paste the certificate in the box of the TIM Plus setup wizard.