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Warning

This connection method has known issues due to the poor quality of call data the 3CX natively produces. We recommend using our CXD Connector method to obtain call records from your 3CX.

These instructions help you configure your 3CX phone system (v18 and below) to work with TIM Plus using an Active Connection. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Pbxsummary
Supportfiles13CX.TDS
Supportfiles23CX.TDT
ConnectionActive connection
RequiredTask1Configure the SMDR output
RequiredTask2Configure TIM Plus

HTML
 <a id="Configure the SMDR output"></a>

Configure the SMDR output

Follow the steps below to enable the SMDR output in your telephone system:

  1. Log in to your 3CX server and from the main menu go to Settings->CDR, as shown below:

    Screenshotmacro
    Borderfalse
    URL/download/attachments/17399838/3CX_v14_1.png
    Image Added

  2. Tick the
    Keywordmacro
    LabelEnable CDR
    box and from the drop-down list, select the
    Keywordmacro
    LabelServer/Passive Socket
    option.
  3. In the IP address field, enter the IP address of the machine running TIM Plus and select a listening port. We recommend using the 9000 range.
  4. To configure the SMDR output, click on the
    Buttonmacro
    LabelConfigure
    tab. Enable  
  5. Please enable the required fields, as in the EXACT ORDER as shown in the screenshot below :and if there are any additional CDR fields, please remove them.
    Screenshotmacro
    Borderfalse
    Shadowfalse
    URL/download/attachments/17399838/3CX_v14_2.png
  6. Click
    Buttonmacro
    LabelOK
    to save the changes.
HTML
<a id="Configure TIM Plus"></a>

Configure TIM Plus

Follow the steps below to configure TIM Plus to connect to your telephone system:

  1. Click on the Directory tab.
  2. Choose the site you want to configure and click Properties
    Screenshotmacro
    Borderfalse
    URL/download/attachments/17399838/3CX_v14_4.png
  3. In the Site Properties window, select 3CX v14 SP2+ 3CX from the PBX model drop-down list.NOTE The '3CX v14 SP2+' works for V14 - 18.
  4. In the Connection method field, select Actively connect to PBX from the drop-down list.
  5. In the Host field, enter the IP address of your telephone system.
  6. In the Port field, enter the port number configured in the telephone system.
  7. Leave the Username and Password fields blank.
  8. In the Connection script field, select 3CX from the drop-down list.
  9. Click on the 'Options' tab and tick the Keep a local backup of any data tickbox, as shown below
    Screenshotmacro
    URL/download/attachments/17399838/3CX_v14_3.png

  10. Click on the Save button to apply the settings.