<h4>Format</h4>
<p>This allows you to define the format of the output. Simply click on your
preferred output format to determine whether you would like the report
output in Web format, to PDF, CSV, as XML or Excel.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/formats.png" alt="Formats" />
<p>To select, simply click on your chosen format from the list as
shown above. Note that any report can be run several times with
different formats selected for the output if required.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=196>Format</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/web_icon.gif" /> <b>Web</b></td>
<td class="confluenceTd">When a report is run, its output is displayed in the Report Output
window, which is a mini web-browser containing the HTML output generated
by the report engine. It is the common interface for all reports. The
report body is shown in a window that can be panned around by using the
horizontal and vertical scrollbars. If the report is made up of
multiple pages, you can navigate it by using the <span class="button no_margin">Back</span> and <span class="button no_margin">Fwd</span> buttons at
the bottom. You can print the report by pressing the <span class="button no_margin">Print</span> button, or
save the report to an HTML file by pressing the <span class="button no_margin">Save</span> button and choosing
a filename and location.
<p>Universally-accessible, this format provides clickable column headers
for dynamic sorting of table data, with clean graphical charts in the
popular Flash format, so you can zoom into them for more detail. Each
report is fully customisable - right down to the individual table
fields. To view these reports, all that's needed is your favourite web
browser - with no need for obscure add-ons!</p>
</td>
</tr>
<tr>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pdf_icon.gif" /> <b>PDF <br/>(Portable Document Format)</b></td>
<td class="confluenceTd">PDF is a file format created by Adobe Systems in 1993 for document
exchange. PDF is used for representing two-dimensional documents in a
manner independent of the application software, hardware, and operating
system.
<p>PDFs will run over several pages depending on the report selected.
Because of the nature of PDF reports, headers are fixed and not
selectable as in web reports above. You may however pre-sort before
running or scheduling using the filters available in the <span class="reference">Options</span>
section. PDFs are ideal for producing reports like <span class="reference">Phone Bills</span>. PDFs
are ideal when distributing to colleagues inside and outside of your
organisation - while guaranteeing they'll look identical across all
operating systems when viewed on the screen or printed out.</p>
</td>
</tr>
<tr>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/xml_icon.gif" /> <b>XML <br/>(Extensible Markup Language)</b></td>
<td class="confluenceTd">XMLs purpose is to aid information systems in sharing structured data,
especially via the internet, to encode documents and to serialise data. XML, in combination with other standards, makes it possible to define
the content of a document separately from its formatting, making it easy
to reuse that content in other applications or for other presentation
environments. Most importantly, XML provides a basic syntax that can be
used to share information between different kinds of computers,
different applications, and different organizations without needing to
pass through many layers of conversion.
<p>Since all reports are derived from this native format, we pack each one
with all the data you'd ever need, so you'll always be able to extract
the report data into your favourite reporting packages, such as Business
Objects, Crystal Reports, or even your favourite Office spreadsheet.</p>
</td>
</tr>
<tr>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/csv_icon.gif" /> <b>CSV <br/>(Comma Separated Values)</b></td>
<td class="confluenceTd">A CSV file is used for the digital storage of data structured in a table
of lists form, where each associated item (member) in a group is in
association with others also separated by the commas of its set. Each
line in the CSV file corresponds to a row in the table. Within a line,
fields are separated by commas, each field belonging to one table
column. CSV files are often used for moving tabular data between two
different computer programs, for example between a database program and a
spreadsheet program.
<p>This option is ideal for interacting with your own back office systems,
all CSV data is fully customisable using XSLT from the report's original
XML format.</p>
</td>
</tr>
<tr>
<td class="confluenceTd"><img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/excel_icon.gif" /> <b>Excel</b></td>
<td class="confluenceTd">Select Excel as your preferred report format, if you would like to
manipulate the data and possibly integrate with data in other Excel
spreadsheets.
</td>
</tr>
</tbody>
</table>
<h4>Filters</h4>
<p>The filters option allows you to add one or more filters to the report
to allow you to sift through information in more detail. To add a
filter, simply choose the relevant filter and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" > button to add to the report.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_1.png" alt="Add filter" />
<p>The following window will appear, allowing you to set your report's filters:</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_4.png" alt="Add filter" />
<h5>Account code</h5>
<p>If your telephone system provides the ability to add account codes, you
may filter by entering the account code here. If more than one account
code needs to be entered, simply comma separate.</p>
<p>The default option is to search for calls where there is an exact match
for the account code entered i.e. <span class="keyword">equals</span>, however you do have several
other options as presented below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/account_code_exmpl.png" alt="Account code" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>to find only exact matches</li>
<li><span class="keyword">is not equal to: </span>to excluding calls to a particular number or beginning with a particular sequence of numbers</li>
<li><span class="keyword">begins with: </span>to find calls to a particular location e.g. 00 for International</li>
<li><span class="keyword">does not begin with: </span>to exclude certain calls e.g. 07 for UK mobile/personal</li>
<li><span class="keyword">ends with: </span>when you want to find calls to a specific DDI</li>
<li><span class="keyword">does not end with: </span>calls to everywhere except a specific number range</li>
<li><span class="keyword">contains: </span>to find a call where you only have a portion of the number</li>
<li><span class="keyword">does not contain: </span>to find a call where you need to exclude certain numbers or portions of numbers</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h5>Carrier</h5>
<p>The carrier is the tariff table used to cost the call. You can choose to
filter all calls by a particular carrier e.g. if you want to check a
recent bill from that carrier. Alternatively, you may want to look at
all calls not routed over a particular carrier. To do this, simply
select from the above:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/carrier_exmpl.png" alt="Carrier" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>calls equal to the value entered here</li>
<li><span class="keyword">is not equal to: </span>calls not equal to the value here e.g. calls that were not free i.e. 0.00</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h5>Cost</h5>
<p>The cost, if any, incurred by the call (shown in local currency). You can filter by cost to show calls:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/cost_exmpl.png" alt="Cost" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">is greater than: </span>all calls above the value entered here</li>
<li><span class="keyword">is less than: </span>all calls below the value entered here</li>
<li><span class="keyword">equals: </span>calls equal to the value entered here</li>
<li><span class="keyword">is not equal to: </span>calls not equal to the value here e.g. calls that were not free i.e. 0.00</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h5>Dialled number</h5>
<p>When filtering by dialled number, enter the number you want to filter by here, including any international prefixes.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/dialled_number_exmpl.png" alt="Dialled number" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>to find only exact matches</li>
<li><span class="keyword">is not equal to: </span>to excluding calls to a particular number or beginning with a particular sequence of numbers</li>
<li><span class="keyword">begins with: </span>to find calls to a particular location e.g. 00 for International</li>
<li><span class="keyword">does not begin with: </span>to exclude certain calls e.g. 07 for UK mobile/personal</li>
<li><span class="keyword">ends with: </span>when you want to find calls to a specific DDI</li>
<li><span class="keyword">does not end with: </span>calls to everywhere except a specific number range</li>
<li><span class="keyword">contains: </span>to find a call where you only have a portion of the number</li>
<li><span class="keyword">does not contain: </span>to find a call where you need to exclude certain numbers or portions of numbers</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h5>LCR code</h5>
<p>If you use Least Cost Routing, you can select the carrier you would like
to report on here. Alternatively you can choose to exclude certain
carriers.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/lcr_code_exmpl.png" alt="LCR code" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>to find only exact matches</li>
<li><span class="keyword">is not equal to: </span>to find any calls over alternative carriers</li>
<li><span class="keyword">begins with: </span>to find calls for a partial LCR code</li>
<li><span class="keyword">does not begin with: </span>to exclude calls over certain carriers</li>
<li><span class="keyword">ends with: </span>exclude LCR codes ending with specific digits</li>
<li><span class="keyword">does not end with: </span>where the LCR code does not end with specific digits</li>
<li><span class="keyword">contains: </span>to find call on an LCR where you only have a portion of the number</li>
<li><span class="keyword">does not contain: </span>to find a call on LCR excluding certain numbers or portions of numbers</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h5>Start time</h5>
<p>Start time is defined as the exact time of day the call started, as
output by your telephone system. You may choose to filter for any of
the following:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/start_time_exmpl.png" alt="Start time" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">is greater than: </span>filter for calls that started after this time e.g. after 08:00</li>
<li><span class="keyword">is less than: </span>filter for calls that started before this time e.g. before 07:00</li>
<li><span class="keyword">equals: </span>filter for calls that started at exactly this time</li>
<li><span class="keyword">is not equal to: </span>filter for calls outside a particular time</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h5>Call type</h5>
<p>This allows you to define the type of call you would like to report on.
You can choose between the following:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_type_exmpl.png" alt="Call type" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">All inbound: </span>.......</li>
<li><span class="keyword">Inbound answered: </span>.........</li>
<li><span class="keyword">Inbound DDI only: </span>.......</li>
<li><span class="keyword">Inbound transfer only: </span>.........</li>
<li><span class="keyword">Inbound missed: </span>.........</li>
<li><span class="keyword">All outbound calls: </span>.........</li>
<li><span class="keyword">Outbound connected only: </span>.........</li>
<li><span class="keyword">Outbound not connected only: </span>.........</li>
<li><span class="keyword">Outbound operator assisted: </span>.........</li>
<li><span class="keyword">Tandem: </span>.........</li>
<li><span class="keyword">User mobile calls: </span>.........</li>
<li><span class="keyword">User SMS: </span>.........</li>
<li><span class="keyword">All internal: </span>.........</li>
<li><span class="keyword">Internal answered only: </span>.........</li>
<li><span class="keyword">Internal not answered only: </span>.........</li>
<li><span class="keyword">Internal not connected only: </span>.........</li>
<li><span class="keyword">Private wire: </span>.........</li>
<li><span class="keyword">Feature: </span>.........</li>
</ul>
<p>Then you can define the actual type of call. e.g. to see all abandoned
DDI calls, choose <span class="keyword">equals</span> and select <span class="reference">'Missed DDI only'</span> from drop-down list.
This will show how many channels had missed or abandoned calls at any one time.</p>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h5>CLI</h5>
<p>The telephone number of the caller if presented known as CLI (Caller
Line Identification). If you want to search for calls from a particular
CLI or look for all calls excluding those from a specific CLI, filters
should be used as follows:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/cli_exmpl.png" alt="CLI" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>to find only exact matches</li>
<li><span class="keyword">is not equal to: </span>to find every call except those from that CLI</li>
<li><span class="keyword">begins with: </span>to find calls that begin with similar CLI numbers</li>
<li><span class="keyword">does not begin with: </span>to exclude calls from specific CLI's</li>
<li><span class="keyword">ends with: </span>exclude CLI numbers ending with specific digits</li>
<li><span class="keyword">does not end with: </span>where the CLI does not end with specific digits</li>
<li><span class="keyword">contains: </span>to find call from a CLI where you only have a portion of the number</li>
<li><span class="keyword">does not contain: </span>to find a call from a CLI excluding certain numbers or portions of numbers</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h5>Destination</h5>
<p>The destination can most easily be defined as the B end of the call.
It will change depending on the type of report being run. e.g. on an
internal call, the destination will be the extension number or name of
the person being dialled (if the extension number has been allocated a
name). On an outgoing call the destination will be the name of the place
being dialled e.g. USA, Leeds, Vodafone etc. If a location or mobile
has been customised with an exact name, this will be shown e.g. Joe
Bloggs mobile, ABC Corp LA office etc. This allows you to search for all
calls except those to a specific destination.</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/destination_exmpl.png" alt="Destination" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>to find only exact matches</li>
<li><span class="keyword">is not equal to: </span>to exclude calls that don't match</li>
<li><span class="keyword">begins with: </span>to find calls for a partial LCR code</li>
<li><span class="keyword">does not begin with: </span>to exclude calls over certain carriers</li>
<li><span class="keyword">ends with: </span>exclude LCR codes ending with specific digits</li>
<li><span class="keyword">does not end with: </span>where the LCR code does not end with specific digits</li>
<li><span class="keyword">contains: </span>to find call on an LCR where you only have a portion of the number</li>
<li><span class="keyword">does not contain: </span>to find a call on LCR excluding certain numbers or portions of numbers</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h5>Duration</h5>
<p>You may want to filter calls based on the length of time spent on a call
i.e. call duration. To do this, simply use filters as follows:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/duration_exmpl.png" alt="Duration" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">is greater than: </span>allows you to look for calls longer than the duration entered</li>
<li><span class="keyword">is less than: </span>allows you to look for calls shorter than the duration entered</li>
<li><span class="keyword">equals: </span>allows you to look for calls equal to the duration shown</li>
<li><span class="keyword">is not equal to: </span>allows you to look for any call that does not match the duration entered</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h5>Response time</h5>
<p>This filter allows you to search and see how long it took for a call to
be answered. The duration for response time is always in seconds. The
filters should be used as follows:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/response_time_exmpl.png" alt="Response time" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">is greater than: </span>allows you to search for calls where the response time is longer than the number of seconds entered</li>
<li><span class="keyword">is less than: </span>allows you to search for calls where the response time is below the number of seconds entered</li>
<li><span class="keyword">equals: </span>allows you to search for call where the response time equals that entered</li>
<li><span class="keyword">is not equal to: </span>allows you to search for calls where the response time differs to that entered</li>
</ul>
<h5>Trunk access code</h5>
<p>This filter allows you to search for calls that used a particular trunk
access routing code. The filters should be used as follows:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/trunk_access_code_exmpl.png" alt="Trunk access code" />
<p>You can select one of the following options:</p>
<ul>
<li><span class="keyword">equals: </span>to find calls using only this trunk access code</li>
<li><span class="keyword">is not equal to: </span>to find every call that went out not using this trunk access code</li>
<li><span class="keyword">begins with: </span>to find calls that went out over a trunk access code that began with these digits</li>
<li><span class="keyword">does not begin with: </span>to find calls that went out over any trunk access code excluding those that began with the digits entered</li>
<li><span class="keyword">ends with: </span>find calls over any trunk access code ending with specific digits</li>
<li><span class="keyword">does not end with: </span>find calls over any trunk access code that does not end with specific digits</li>
<li><span class="keyword">contains: </span>to find calls over any trunk access code where you only have a portion of the number</li>
<li><span class="keyword">does not contain: </span>to find a call over any trunk access code which does not certain numbers or portions of numbers</li>
</ul>
<p>To add the filter, simply choose the relevant filter and press the <span class="button">Add</span> button to add to the report.</p>
<h5>Added Filters</h5>
<p>Once your filters are added, they will appear under the <span class="reference">Filters</span> section, as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_2.png" alt="Added Filters" />
<h5>Delete a Filter</h5>
<p>In order to delete a filter, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/filters_3.png" alt="Delete Filters" />
<h4>Options</h4>
<p>Unlike Filters, Options differ depending on the report being run. Some
reports do not have any options. Because all options are not available
on all reports, only the options that can be used with the report
selected will be shown. All other options will be greyed out and can not
be selected.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_busy_channels.png" alt="Options" />
<p>Upon selecting the Option, then click on the <span class="button">Add</span> button to add this option or just select the <span class="button">Close</span> button if you no longer want to include this Option.</p>
<p>A list with the available options for the Busy channels report can be seen below:</p>
<h5>Exclude transfers</h5>
<p>Select this option if you would like to exclude transferred calls when running a report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the <span class="reference">Exclude transfers</span> option.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_transfers.png" alt="Exclude transfers" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Exclude weekends</h5>
<p>This option gives you the option of excluding weekend calls from any results shown. To exclude weekend calls, simply select <span class="keyword">Yes</span> as your option.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/exclude_weekends.png" alt="Exclude weekends" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<h5>Sort results by</h5>
<p>When running this report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_results_busy_channels.png" alt="Sort results by" />
<ul class="content">
<li><span class="keyword">Time slot: </span>...............................
</li>
<li><span class="keyword">Max busy: </span>..................................
</li>
<li><span class="keyword">Average busy: </span>....................................................
</li>
<li><span class="keyword">Total duration: </span>Will sort results by total duration. Please note that on PDF report duration will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending duration.</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Sort order</h5>
<p>Decide if you would like the results displayed in ascending or descending order.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_order.png" alt="Sort order" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Ascending: </span>............</li>
<li><span class="keyword">Descending: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Ignore missed</h5>
<p>You may choose to ignore missed calls below a defined time e.g. 2 seconds. Because the ring time is so short, these calls are difficult to actually answer and therefore you may not want to include in a <span class="reference">Missed calls</span> report.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/ignore_missed.png" alt="Ignore missed" />
<p>As shown above, you have the option to insert the number of seconds above which your missed calls will be ignored.</p>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Audio only</h5>
<p>.............................................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/audio_only.png" alt="Audio only" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Notes only</h5>
<p>.............................................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/notes_only.png" alt="Notes only" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Scored only</h5>
<p>.............................................................................................................................</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/scored_only.png" alt="Scored only" />
<p>As shown above, you have the following two options:</p>
<ul>
<li><span class="keyword">Yes: </span>............</li>
<li><span class="keyword">No: </span>............</li>
</ul>
<p>Once your option is selected, press the <span class="button">Add</span> button to add it to the report.</p>
<h5>Added Options</h5>
<p>Once your options are added, they will appear under the <span class="reference">Options</span> section, as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_2.png" alt="Added Options" />
<h5>Delete an Option</h5>
<p>In order to delete an option, just select it with your mouse and click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/red_delete_button.png"> button above it, as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/options_3.png" alt="Delete Options" /> |