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| Header | Description |
|---|
| First attempt | The date and time of the first missed call. |
| CLI | The telephone number of the remote caller. |
| Contact | The person who missed the call. If several people were called, the field will display the caption, . |
| Avg ring time | The average length of time a missed call rang before being abandoned. |
| Attempts | The number of times the caller attempted to reach the specified contact without success. |
| Priority | The priority is calculated by dividing the difference in time between the first and last call attempt by the total number of call attempts. |
Handled calls
The
calls tab displays a table containing the calls that were initially missed but eventually responded to. Each column header of the table is described below:
| Header | Description |
|---|
| Handled | The date and time the call was handled. |
| CLI | The telephone number of the remote caller. |
| Contact | The person who eventually handled the call. |
| Duration | The duration of the handled call. |
| Attempts | The number of call attempts made before the call was eventually handled. |
| Priority | The priority is calculated by dividing the difference in time between the first and last call attempt by the total number of call attempts. |
| Tip |
|---|
Clicking on an individual call will show an itemised list of all call attempts made by that same caller; clicking on the link at the top-right corner of the screen will show this itemised list for all missed calls on the page. |
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