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By default, the SMDR output in the Avaya Meridian Option Series is disabled. You need to speak to your system maintainer to have this enabled for incoming, outgoing and internal calls. Additionally, CLI, DNIS, response time and abandoned calls should be enabled for enabled for incoming calls.

You need to configure one of the  

Referencemacro
LabelTTY
 ports on the Meridian to output SMDR information and connect a serial cable between this port and the PC running NetPBX.

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