These instructions help you configure your Avaya Network Alchemy to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.
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Configuring your SMDR output
The Avaya Network Alchemy uses the Avaya Call Log software to configure the SMDR data. As the application will be outputting the data to a file, the installation of the Avaya Call Log software needs to be performed on the same machine as TIM Enterprise. A copy of the Avaya Call Log application can be found on your Avaya Administration CD. Your system maintainer should be able to supply you with a copy of the software.
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The Avaya Call Log software does not run as a Windows Service; therefore, you must ensure that the application is never stopped because you may lose SMDR data. |
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Configuring Avaya Call Log
Follow the steps below to configure the Avaya Call Log software:
- Start the Avaya Call Log application.
- From the menu, select .
- In the first field, enter the IP address of your Avaya Network Alchemy.
- In the second field, enter the password for your Avaya Network Alchemy and click the button.
- From the menu, select .
- From the Select Logging Information window, choose the Periodic option.
- Type C:\Program Files\Tri-Line\TIM Enterprise\spool\data.{sitecode} in the Log Filename field, replacing {sitecode} with the ID of the site you are logging. The site ID is displayed in the general properties of the site object, in the Unique ID field, as shown below:
Screenshotmacro Border false URL /download/attachments/3670028/site_code.png - Click on the button to apply the settings.
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Configuring TIM Enterprise
Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:
- Click on the tab.
- Choose the PBX object you want to configure and click Properties.
- A new window will open. In the Avaya Network Alchemy from the Data format list and tick the Keep a local backup of data box, as shown below:
Screenshotmacro Border false URL /download/attachments/3670028/avaya_network_alchemy_1.png tab, select - In the No connection required from the Connection method list. tab, select
- Click on the
Screenshotmacro Border false URL /download/attachments/3670028/avaya_network_alchemy_2.png button to apply the settings.