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<p>This screen shows a live call view of your telephone 
system. Calls are arranged such that the most recent calls are towards 
the top of the list.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_view.png" alt="Live call view" />

<p>Each call displayed is colour-coded according to the same system-wide 
colour scheme used across TIM Plus. These are as follows:</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
</ul>

<p>The calls you see in the list will depend on the placement of your login
 in the directory. For example, if you only have access to one site's 
data, you'll only see calls from that site. If you are an administrator,
 all calls from all sites will be shown.</p>
Note

NOTE: Calls shown in lighter shades of the colours above indicate that they were transferred.

HTML
<p>Here is a brief description of each columns available for display on the <span class="reference">Most recent calls</span> screen:</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=120>Fild name</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Date</b></td>
			<td class="confluenceTd">The date the call was made on.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Time</b></td>
			<td class="confluenceTd">The time the call began.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Source</b></td>
			<td class="confluenceTd">The colour of the call will identify the type of call: green for 
				incoming, blue for outgoing, red for lost and grey for internal. For all
				 outgoing or internal calls the extension number or users name will be 
				shown in the source field. For incoming calls, the source will show 
				either the generic name e.g. London, Orange,  USA etc. Where you have 
				added specific locations to numbers, these will be shown when 
				identified. e.g. J Bloggs, New York Office.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Route</b></td>
			<td class="confluenceTd">The information shown will be determined by the type of call. For 
				incoming calls (show in green) the CLI of the caller will 
				be shown. For incoming internal calls, either the username or extension 
				number will be shown (in grey). All outgoing calls are displayed in blue
				 with the dialled number displayed in the route field.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Destination</b></td>
			<td class="confluenceTd">For outgoing calls the destination that was dialled is shown. All 
				National, International and Mobile numbers are shown. Where you have 
				added a more specific location name e.g. Joe Bloggs mobile, this will be
				 shown instead of the generic location name.
				<p>Where an internal extension has been dialled the extension dialled will be shown in square brackets [ ] as the call destination.</p>
				<p>For Incoming calls the name of the user whose extension answered the 
				call is shown. If the user has not been allocated a name, the extension 
				number is shown.</p></td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Response</b></td>
			<td class="confluenceTd">The time it took to answer the call i.e. response time.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Duration</b></td>
			<td class="confluenceTd">Shows the duration of the call in hours, minutes and seconds format 00:00:00.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cost</b></td>
			<td class="confluenceTd">The cost of the call will be shown for all outgoing calls.  Internal and
 			other types of calls that aren't chargeable, are shown as '00.00'.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>CLI</b></td>
			<td class="confluenceTd">If you are looking to find calls that came in from a particular number, 
				type the caller line identification number in here.  As with Dialled 
				number, you may enter partial numbers.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Dialled Number</b></td>
			<td class="confluenceTd">If you are looking for calls to a specific number, type the number in 
				here. If you enter a partial number e.g. 07828, it will find all numbers
 				beginning with the digits 07828.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Source name</b></td>
			<td class="confluenceTd">The name of the person who made the call.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Source ID</b></td>
			<td class="confluenceTd">The ID of the person who made the call.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Destination name</b></td>
			<td class="confluenceTd">The name of the destination called e.g. Manchester, Tri-Line, London.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Destination ID</b></td>
			<td class="confluenceTd">The ID of the destination called e.g. 020 7265 2697.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Tariff</b></td>
			<td class="confluenceTd">The name of the tariff/carrier used to cost the call e.g. BT.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Tariff band</b></td>
			<td class="confluenceTd">The tariff band is the classification which we apply to groups of numbers e.g. International, National, Mobile etc.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Account code</b></td>
			<td class="confluenceTd">The account code associated with the call.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>LCR Digits</b></td>
			<td class="confluenceTd">The LCR digits used to route the call over an alternative carrier.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Trunk access code</b></td>
			<td class="confluenceTd">The trunk access code used.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Data source</b></td>
			<td class="confluenceTd">The location where the call originated.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Call reference</b></td>
			<td class="confluenceTd">Any call reference number associated with this call.</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Flags</b></td>
			<td class="confluenceTd">Flags associated with the call. These flags are graphically represented as follows:
				<ul style="list-style: none;">
					<li>
						<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/recording_button.png" alt="Listen to the recording button" />&nbsp;
						Click on this speech lozenge icon to listen to the recording associated to this call.
					</li>
					<li>
						<img class="icon<p>All of TIM's call data is stored in one easy-to-manage file.  It's a standard
Microsoft Access Database file named calls.mdb
located in the \calls subfolder.  Simply copying this file ensures that all of your call
data is stored away safely.  There are two ways to backup your call
data:</p>

<h2>Backing Up - Block Copy</h2>

<p>Copying the calls.mdb file will backup your entire call database and leave the data in the
system.  It is used when you don't want to archive your data out of
the database, but still want the peace of mind of knowing that there
is another carbon copy of your call data should you need to draw upon
it.</p>

<p>A block copy is simple to achieve. Select File from the menu at the top left hand
side of the screen.  Select the  Save a Copy of Call Database As...</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/backing_up_1.png" alt="Backing up" />

<p>TIM will ask you what name you want to give to the saved file and where you want to save
it.  This is in the form of a standard dialog window:</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/backing_up_2.png" alt="Backing up" />

<p>Choose the location and name, then click Save.</p>

<p>You will be asked whether you want to compress the database before saving the file. 
Compressing the database results in a slight speed degradation when
later importing the data back into TIM, although this is hardly
noticeable with the specification of a modern PC.</p>

<h2>Backing Up - Export</h2>

<p>You can choose to export any selected data from your database into a special file. 
This file can then be imported back into any TIM system at a later
date.  The automatic archive function performs this type of
backup on a predetermined period of calls (see later).</p>

<p>To export your data, choose the Export Calls... item from the File menu.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusprofessional/notebacking_buttonup_13.png" alt="Add a note buttonBacking up" />&nbsp;
						Click on this grey blank note icon
<p>The following window appears asking you to addselect athe notedate torange thisof call.
					</li>
					<li>
						<img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/note_button_2.png" alt="Review notesbutton" />&nbsp;
						Click on this coloured note icon to review notes associated with this call.
					</li>
					<li>
						the calls you want to
export:</p>

<img class="iconscreenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusprofessional/addbacking_buttonup_4.png" alt="SeeBacking additional legsbuttonup" />&nbsp;
						Click on this green add icon to see additional legs associated with  this call.</li>
				</ul>
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Voice location</b></td>
			<td class="confluenceTd">The voice location is the Unique ID (UIV) of the Magic Box associated with this recording. It appears so that you can identify 
			which magic box the recording was associated with. This feature is typically only used for engineering purposes. The voice location is only relevant on sites with multiple magic boxes.
	</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Voice filename</b></td>
			<td class="confluenceTd"> This is the call reference that identifies the unique call recording ID. We use this to tag the recording to the associated CDR.
			</td>
		</tr>
	</tbody>
</table>

<p>Enter the start date and end date in the respective boxes, then click Export.  If
you want to export all calls from the database for importing into
another TIM system, select the All calls currently in database
option.</p>
Warning

WARNING: The calls made and received during the period you selected will be deleted from the main database after being saved. You can import the calls back in at a later date or straight away to circumvent this.