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The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results.

 

The report has two clear tabs, Missed and Handled calls. The Missed calls tab shows is made up of two sections:

Missed calls

The 

Tabmacro
LabelMissed
calls tab displays in a table the calls that were missed but and never responded to. The Handled calls tab shows calls that were missed initially but eventually responded to.

Missed calls

The headers of this report are as followsEach column header of the table is described below:

HeaderDescription
First AttemptThis column displays the The date and time that of the first missed call was missed.
CLIThe Calling Line Identity telephone number of the remote caller. Note this field will be blank if withheld.
ContactThe person or extension number who missed the call. If several extension were callcalled, the word 'Various' will appear herefield will display 
Referencemacro
LabelVarious
.
Avg ring timeThe average duration that the caller held for before hanging up. Note the period is determined by the Call back period set in the Options page e.g. 24 hours.length of time a missed call rang before being abandoned.
AttemptsThe number of times the caller tried to get through without success.
Priority The priority field allows you to prioritise those who called most often with the shortest ring time between calls. The priority is determined by the difference in time between the first and last call divided by the number of times they called.
Tip

Where more than one attempt has been made, simply click to expand and see all attemptsClick on any of the calls to expand each entry and see details of all attempts made by the caller.

Handled calls

The headers of this report are as followsThe 

Tabmacro
LabelHandled
calls tab displays in a table the calls that were missed initially but eventually responded to. Each column header of the table is described below:

HeaderDescription
HandledThis column displays the The date and time that the call was actually handled.
CLIThe Calling Line Identity telephone number of the remote caller. Note this field will be blank if withheld.
ContactThe person or extension number who missed the call. If several extension were callcalled, the word 'Various' will appear herefield will display 
Referencemacro
LabelVarious
.
DurationThe average duration that the caller held for before hanging up. Note the period is determined by the Call back period set in the Options page e.g. 24 hours.length of time of the handled call.
AttemptsThe number of times the caller tried to get through without success.
Priority The priority field allows you to prioritise those who called most often with the shortest ring time between calls. The priority is determined by the difference in time between the first and last call divided by the number of times they called.

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