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Selecting the report options
This section allows enables you to further narrow down your report results, by excluding certain types of calls or sorting the results in a particular manner. The filters are fairly self-explanatory. For example, if you would like to exclude weekend calls from the report, simply tick the option to exclude weekend calls. If you would like to ignore missed calls shorter than a specific duration, simply enter the duration in the box.. It also allows you to sort the report's results in a particular manne
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Exclude weekends
This option allows you to To exclude weekend calls from any results shown. If you would like to exclude weekend calls, simply select the tickbox to exclude weekend callsyour report's results, select the
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Summary only
When running a report, you may not want to display in the results every call lost. If you want to To only show a summary of lost calls - in your report's results, instead of listing a list of all calls - , tick the box
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Tick this option if you do not want to replace dialled numbers, CLIs and account codes with their equivalent associated names, as defined in your web user's contacts list(s).
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Notes only
This Tick this option allows if you want your search results to display include only calls that have notes stored against associated with them.
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Audio only
This Tick this option allows if you want your search results to display include only calls that have a an associated voice recording file associated to them.
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Sort order
Choose whether you would like from the Sort order drop-down list whether you want the results of the your report to appear in ascending or descending order, by selecting from the drop-down box.
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Sort results by
You may choose the order in which results are sorted, by selecting the appropriate option from the list providedTo sort your report's results by a particular column, select it from the Sort results by drop-down list.
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Ignore short missed calls
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Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter the duration below which you'd like to ignore calls. If you would like to exclude very short calls (a duration threshold in the text box provided, e.g. to ignore calls below 3 seconds), simply enter the number enter
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Callback interval
This options allows you to define the window in which a call must be responded to , in order to be cosidered considered as handled ( i. e. 24 = 24 hours). The default callback interval is 24 hours, but you may enter in any number hereare given the option to enter your own values.
Selecting the report format
This section allows you to choose the output media format of your completed report. To select the desired format, click on the drop-down list and choose from the available options: Web, PDF, Excel, CSV and XML. The formats available are Web, PDF, Excel, CSV and XML.
More details about each report format are available in the Setting the report format section above.
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Creating the report
When you have chosen selected a reporting period , and are happy with your selections, you have two options:
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and have chosen any filters and options, you can either run the report immediately by clicking on the button, or schedule it for future delivery.
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If you click on the button, the report will run instantly in your chosen format.
If you want to schedule the report to run at a later time, follow the instruction given in the Schedule a report section.
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The report's results
When selecting WEB as the output format, this report will appear as below. To view details of any filters or selection parameters used in creating this report, simply click on About this report on Below is an example of this report's output in Web format. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
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As with all reports , the header produced by TIM Plus, each page of the report includes the following information:
- the report's title
- the date and time of that the report was generated
- the name of the report, if applicable
The WEB format allows for complete flexibility when viewing any report. All headers are clickable, allowing you to re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results.
The report has two clear tabs, and calls. The calls tab shows calls that were missed but never responded to. The calls tab shows calls that were missed initially but eventually responded to.
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