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General

This section allows you to configure general settings of the system, such as the VAT rate or to configure an alert when calls whose properties match certain criteria have happened.


Alerts

TIM Professional can be configured to raise an alert when particular events occur whilst the system is running. The alerts can be saved to a log file on disk or sent as an email notification.


The table below describes the type of alerts emitted from TIM Professional:

AlertDescription
Urgent / critical alerts
A critical alert notifies you of any events that are detrimental to the system
Warning alerts
A warning alert notifies you of any non-critical events that have occurred on the system
Information alerts
An information alert notifies you of any system events that have occurred on the system

To send an alert as a notification email, enter the email address in the text box alongside each type of alert.

To send alerts to multiple email addresses, separate each entry with a semicolon.

By default, the alerts are also outputted to a log file, using the following dynamic variables to define the path of the folder where the files will be stored: {app}\logs\{year}\{year}-{month}-{day}. The dynamic variables used to define the path are explained in the table below:

ItemDescription
appThe full installation path of TIM Plus
yearThe year the data was captured in yyyy format
monthThe month the data was captured in mm format
dayThe day of the month when data was captured in dd format

To choose a different location to store the logs files, overtype the existing entry.

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