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What is a user?

Users represent the people in your organisation who make use of devices such as telephone extensions, fax machines, etc. When you first configure TIM Enterprise, your users are automatically harvested from the data received from the phone system into a folder named Discovered Users. The properties of each user can be edited afterwards, and users can also be subsequently organised into new user groups, if preferred.

Adding a user

To manually add a user to the system, drill-down to the Directory level where you want to add the user and click on the New object tab, as shown below:

In the new window that opens, select the User object from the Other object list, enter a relevant name and click on the Add button, as shown below:

Configuring a user

To configure a user, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure the properties of your user object, as shown below:


NameThe name of the user. If no name is entered, the extension number will show instead
Job titleThe job title of the user
ExtensionThe extension number of the user
EmailThe e-mail address of the user
MobileThe mobile number of the user
DDIThe DDI number of the user
FaxThe fax number of the user
IP PhoneThe IP phone number of the user
Alt extensionThe alternative extension number(s) or the DDI digits of the user, if applicable


Email details of missed callsTick this box if you would like this user to receive e-mail notifications every time they have a missed call
Licensed personal call managerThis feature is no longer in use
Do not log calls for this userWhen selected, calls for this user will not be logged
Do not record calls for this userWhen selected, calls for this user will not be recorded
Exclude this user from call statisticsWhen selected, collection of statistics will not be performed for calls to and from this user

Call barring

This feature is not available on the majority of telephone systems as it requires tight integration with the PBX. If available it will allow you to:

Bar user from making callsPrevents the user making calls. i.e. set a block on the PBX to prevent outbound calls from this user.
Partically Bar callsBar calls to specific numbers or calls that exceed a specific pre-allocted amount.