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The Database section allows you to enter the connection information of your database storage engine.

Database providerSelect the database you are trying to connect to. Be default, TIM Enterprise is connected to a Native database.
Host: PostEnter the Host name or IP address of the database and the relevant port number.
UsernameEnter the username required to log in to the database.
PasswordEnter the password required to log in to the database.
DatabaseEnter the name of the database.


TIM Enterprise can be configured to raise an alert when particular events occur whilst the system is running. The alerts can be saved to a log file on a disk or sent as an email notification.

  CriticalA critical alert notifies you of any events that are detrimental to the system, e.g. database failure
  WarningA warning alert notifies you of any non-critical events that have occurred on the system, e.g. you have exceeded your license limit
  InformationAn information alert notifies you of any system events that have occurred on the system, e.g. if the application service has been restarted
  Voice auditAn alert that notifies you of progress during call recording operations
  AuditProvides very detailed information about ongoing system events, primarily used for fault-finding


This section allows you to configure the details of your mail server in order to enable TIM Enterprise to send out scheduled reports, call alarms, missed call notifications or system alerts.

Field nameDescription
SMTP host: PortThe IP address or host name of your company's mail server and the port number, which by default is 25
HELO nameThe greeting name required by your mail server to identify the computer that is sending the email. In most cases, this is the network name of the server running TIM Enterprise
Reply-to addressThe email address you want to use to send a test email, in order to verify your email settings
SMTP authentication
The authentication method used by your mail server. Choose None if the authentication is automatic or not used
UsernameEnter the username of the SMTP authentication
PasswordEnter the password of the SMTP authentication

Web server

TIM Enterprise has its own built-in web server and it can be accessed from any PC on your network without the need of any additional software. To configure, choose the IP address and port number that you want the web service to listen on.

Remote access & diagnostics

This feature is reserved for future use.