If you stopped receiving data from your Cisco UCM, you need to restart the CDR services on the Publisher node.
 | DO NOT delete the Call Accounting and Billing server, as this will remove any CDRs that have not been sent. |
To restart the CDR services, log in to the Cisco Unified Serviceability screen and select Tools -> Control Center -> Network Services from the main menu. Locate the CDR services section in the list and restart the following services in the order specified below;
- Cisco Database Layer Monitor (Depending on Cisco UCM version, you may not have this service)
- Cisco CDR Repository Manager
- Cisco CDR Agent
- Cisco CAR Scheduler (if sending CMRs)
CDRs should now be sent to the configured Call Accounting and Billing server, e.g. the machine running TIM Enterprise.
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