Avaya BCM up to v3.x

These instructions help you configure your Avaya BCM phone system (up to v3.x) to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Enterprise establishes a TCP connection to this PBX.

Support Files

  Avaya BCM.TDT
  Avaya BCM.TDS

Required Tasks

  Configure the SMDR output
  Create CDR user
  Install and configure NetPBX
  Configure TIM Enterprise

Configuring your SMDR output

Follow the steps below to configure your Avaya BCM (up to v3.x) to output SMDR to TIM Enterprise:

1. Open your Business Communications Manager Unified Manager.
2. Click on the Services tree node.
3. Click on the Call Detail Recording node.
4. On the right-hand panel the Summary window will appear. Ensure that Up is selected in the Status drop-down list.

5. Select the Report Parameters tree node and configure the fields as shown below:

   SMDR field	Value
   Format	Norstar
   Report Type	All
   Language	English
   Report Filter	All

6. Select the Report Options tree node and configure the fields as shown below:

   SMDR field	Value
   Date Format	MM/DD/YY
   Header Format	Line/Station
   DNIS Info	Enabled
   Connection Char	Leave as default
   Clip File Schedule	Leave as default
   Clip File Size	Leave as default
   CDR Disk Space Limit	Leave as default

7. For the Market Parameters settings, please leave as the system defaults.
8. For the Prefix Bin Options setting please leave as the system defaults.
9. Once you have completed the above changes, choose Commit from the Configuration file menu.

Creating a CDR User

To enable TIM Enterprise to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Enterprise. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the CDR User  now need to be exactly the same as the credentials of the Windows account under which TIM Enterprise runs. 

Installing and configuring NetPBX

To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM Enterprise, you first need to install the NetPBX software.

After the installation, follow the instructions below to set up a connection between BCM and NetPBX:

1. Make sure the CDRServer.EXE and Interop.CDRSERVERLib.dll files are placed in the same folder as NetPBX.EXE, usually located in {pf}\Tri-Line\NetPBX.
   
   
2. Register CDRServer.EXE by running the command line with administrator privileges and typing the following command under the directory path of the NetPBX folder: CDRServer.EXE/regserver.
3. Open the computer's local security policies: Start -> Control Panel -> Administrative Tools -> Local Security Policy.
   
   
4. Within the Security Settings\Local Policies\Security Options tree, change the following items as highlighted in the screenshot below:
   
   
   
   1. Network Access: Let Everyone permissions apply to anonymous users. Set this to Enabled.
   2. Network Access: Sharing security model for local accounts. Set this to Classic.
   3. DCOM: Machine Access Restrictions: Click on Edit Security and add the following user accounts: Anonymous, Everyone, Interactive, Network, System. Set each one to have full access rights.
      
      
5. Next step is to modify the way DCOM behaves on the computer by executing the DCOM configuration program: Start -> Run -> DCOMCNFG [enter]. Browse the tree to the following location: Console Root -> Component Services -> Computers -> My Computer. Right-click on My Computer for Properties and amend or update the following options:
   
   
   
   1. On the Default Properties tab:
      Enable Distributed COM on this computer: tick the box for his option
      Default Authentication Level: set this to Connect
      Default Impersonation Level: set this to Identify
      
      
   2. On the COM Security tab:
      Go to the Access Permissions section and select Edit default.
      Add the following accounts and set both local and remote access permissions: Anonymous, Everyone, Interactive, Network, Local Service and System.
      
      
      Go to the Launch and Activation Permissions section and click on Edit default tab.
      Add or update the following accounts to give them all local and remote access permissions: Anonymous, Everyone, Interactive, Network, Local Service  and System.
      
      

Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Avaya BCM:

1. Click on the Directory tab.
2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
3. A new window will open, displaying the general properties of the PBX object. Select Avaya BCM from the Data format list and tick the Keep a local backup of data box, as shown below:
   
   
4. Click on the Connection tab and select No connection required from the Connection method list.
5. Click on the Save button to apply the settings.