Skip to end of metadata
Go to start of metadata

This connection method has known issues due to the poor quality of call data the 3CX natively produces. We recommend using our CXD Connector method to obtain call records from your 3CX. 

The instructions below help you configure your 3CX to work with TIM Enterprise using an active connection. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  TIM Enterprise establishes a TCP connection to this PBX.

Support Files
Required Tasks
  Configure the SMDR output
  Configure TIM Enterprise


Configure the SMDR output

Follow the steps below to enable the SMDR output in your telephone system:

  1. Log in to your 3CX server and from the main menu go to Settings -> CDR, as shown below:

  2. Tick the Enable CDR box and from the drop-down list, select the Server/Passive Socket option.
  3. In the IP address field, enter the IP address of the machine running TIM Enterprise and select a listening port. We recommend using the 9000 range.
  4. To configure the SMDR output, click on the Configure tab. 
  5. Please enable the required fields, in the exact order shown in the screenshot below and if there are any additional CDR fields, please remove them.

  6. Click OK to save the changes.

Configure TIM Enterprise

Follow the steps below to configure TIM Enterprise to connect to your telephone system:

  1. Click on the Directory tab.
  2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
  3. A new window will open, displaying the general properties of your PBX object. Select 3CX from the Data format list and tick the Keep a local backup of data box, as shown below: 

  4. Click on the Connection tab and select Establish TCP connection to PBX from the Connection method list.
  5. In the Host field, enter the IP address of your telephone system.
  6. In the Port field, enter the port number you have configured in the telephone system.
  7. Leave the Username and Password fields blank.
  8. In the IP script field, select 3CX  from the drop-down list.
  9. Click on the Save button to apply the settings.