Skip to end of metadata
Go to start of metadata

These instructions help you configure your 3COM VCX phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  TIM Enterprise receives FTP transfers from this PBX.

Support Files
Required Tasks
  Configure the SMDR output
  Configure TIM Enterprise

Configuring your SMDR output

To retrieve call logging data from your 3COM VCX phone system, you need to set up an SFTP transfer. Below is an example of how to configure this, using WinSCP - a free FTP client software. Any other third-party client software can be used instead.

Host nameThe IP address or host name of the phone system
Port numberThe port number for the SFTP transfer. The default port number is 22
User nameThe username required to log in to your 3COM VCX phone system
PasswordThe password required to log in to your 3COM VCX phone system

Once connected to the phone system, you can transfer the CDR files, located by default in opt/3com/VCX/acctxml/db/export, to the PC running TIM Enterprise.

In this example, the XML files are being copied in the following location: C:\Program Files\Tri-Line\TIM Enterprise\FTP, given the FTP folder has been created in advance for this purpose.

Creating a batch file

To enable TIM Enterprise to process the XML files, you need to create a batch file containing the following lines:

In the above example, the {sitecode} needs to be replaced with the unique ID of the site object you are trying to send the data to. The site ID will be displayed in the general properties of the site object in the Directory.

The batch file will change the .xml file extension to the designated site code and move the files in the Spool folder for processing. 

A Windows scheduled task must be set up as well in order to run the batch file every 5 minutes or so.

Configuring TIM Enterprise

Once the batch file has been configured, log in to TIM Enterprise and perform the steps below:

  1. Click on the Directory tab.
  2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
  3. A new window will open, displaying the general properties of the PBX object. In the General tab, select 3Com VCX-NBX from the Data format list and tick the Keep a local backup of data box, as shown below:

  4. Click on the Connection tab and select No connection required from the Connection method list.
  5. Click on the Save button to apply the changes.