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- Legal & copyright notices
- System requirements
- Setup
  - Obtaining and installing TIM Plus
  - Connecting TIM Plus to your PBX
    - 3COM
      - 3COM VCX
    - 3CX
      - Connect using CXD
      - Active connection
        
        Firewalls, IP restrictions, etc
      - Listening connection
    - Aastra
      - Aastra BP
      - Aastra Intelligate/2025/2045/2065
        
        Aastra Intelligate/2025/2045/2065 - Serial connection
        
        Aastra Intelligate/2025/2045/2065 - IP connection
      - Aastra MX-ONE (Aastra 700)
        
        Aastra MX-ONE (Aastra 700) - IP connection
        
        Aastra MX-ONE (Aastra 700) - Serial connection
    - AGFEO
      - AGFEO AC-AS Series
    - Alcatel
      - Alcatel 4200-4400e
      - Alcatel OmniPCX Enterprise (OXE)
        
        Alcatel OmniPCX Enterprise - Serial connection
        
        Alcatel OmniPCX Enterprise - IP connection
      - Alcatel OmniPCX Office (OXO)
        
        Alcatel OmniPCX Office - Serial connection
        
        Alcatel OmniPCX Office - File output
    - Asterisk
      - Asterisk PBX
    - Avaya
      - Avaya Aura Communications Manager
      - Avaya BCM up to v3.x
      - Avaya EuroGeneris
      - Avaya INDeX
      - Avaya IP Office up to v5
      - Avaya IP Office v6+ or IP 500
        
        Avaya IP Office v6+ / IP500 - Active connection
        
        Avaya IP Office v6+ / IP500 - Listening connection
      - Avaya Matra 65xx series
      - Avaya Meridian Option Series
      - Avaya Network Alchemy
      - Avaya Norstar
      - Avaya Tenovis
      - Nortel/Avaya BCM v4.0+
    - AYCTelecom
      - AYCTelecom IPcts
    - BT
      - BT Inspiration
      - BT Monarch
      - BT Pathway
      - BT Versatility
    - Cisco
      - Cisco UCM (below v5)
      - Cisco UCM / Business Edition (Call Manager) Versions 5 - 14
      - Cisco UCME / BE4000 / UC500 (Call Manager Express)
        
        Cisco UCME / BE4000 / UC500 - RADIUS
        
        Cisco UCME / BE4000 / UC500 - SysLog
    - DrayTek
      - DrayTek UG-Vigour
    - Ericsson
      - Ericsson BP
    - Fujitsu
      - Fujitsu Rhapsody Rio
    - GEC
      - GEC BTEX
    - Inter-Tel
      - Inter-Tel Axxess up to V7.x
      - Inter-Tel Axxess V8 plus
    - IPCortex
      - VoIPCortex
    - Iridiacom
      - Iridiacom Telrad
    - LG
      - LG GDK
      - LG iPECS
        
        LG iPECS - Serial connection
        
        LG iPECS - IP connection
      - LG IPLDK
        
        LG IPLDK - Serial connection
        
        LG IPLDK - IP connection
    - Lucent
      - Lucent EuroGeneris
    - Matracom
      - Matracom Matra 65xx series
    - Microsoft
      - MS Teams
      - Skype for Business (Microsoft Lync)
    - Mitel
      - Mitel 3100
      - Mitel Imagination
      - Mitel MiVoice Business (Mitel 3300)
      - Mitel MiVoice MX-One
        
        Mitel Mi-Voice MX-ONE - IP connection
        
        Mitel MiVoice MX-ONE - Serial connection
      - Mitel MiVoice Office 400/415/430/470
        
        Mitel MiVoice Office 400/415/430/470 - IP connection
        
        Mitel MiVoice Office 400/415/430/470 - Serial connection
      - Mitel MiVoice Office / HX 250 (Mitel 5000-7000)
      - Mitel SX50
      - Mitel SX2000
    - NEC
      - NEC Aspire
        
        NEC Aspire - Serial connection
        
        NEC Aspire - IP connection
      - NEC DXE
      - NEC NEAX
        
        NEC NEAX - Serial connection
        
        NEC NEAX - IP connection
      - NEC XN120
        
        NEC XN120 - Serial connection
        
        NEC XN120 - IP connection
      - NEC SV8100 / 8500 / 9500
    - Nortel
      - Nortel BCM up to v3.x
      - Nortel BCM v4.x+
      - Nortel Meridian Option Series
      - Nortel Norstar
    - Panasonic
      - Panasonic DBS Series
      - Panasonic ICX/S-ICX
      - Panasonic KX-TA/TE
      - Panasonic KX-TDA/E/NCP500-1000/NS Range
        
        Panasonic KX-TDA/E/NCP500-1000/NS Range - Serial connection
        
        Panasonic KX-TDA/E/NCP500-1000/NS Range - IP connection
      - Panasonic KX-TD Series
    - Samsung
      - Samsung DCS
      - Samsung iDCS
        
        Samsung iDCS - Serial connection
        
        Samsung iDCS - IP connection
      - Samsung OfficeServ
    - ShoreTel
      - ShoreTel PBX
    - SnomONE
      - SnomONE PBX
    - SpliceCom
      - Splicecom Maximiser
    - Swyx
      - SwyxWare - File output
      - SwyxWare - DSN connection
    - Tadiran
      - Coral Flexicom
    - TelcoSwitch
      - CallSwitch One
    - Toshiba
      - Toshiba CIX/CTX
        
        Toshiba CIX/CTX - Serial connection
        
        Toshiba CIX/CTX - IP Connection
      - Toshiba Strata DK
    - Unify (Siemens)
      - CSTA Connection
      - Unify (Siemens) HiCom-HiPath (3000)
        
        Unify (Siemens) HiCom-HiPath (3000) - Serial connection
        
        Unify (Siemens) HiCom-HiPath (3000) - IP connection
      - Unify (Siemens) HiPath 4000
      - Unify (Siemens) OpenOffice
        
        Unify (Siemens) OpenOffice - DSN connection
        
        Unify (Siemens) OpenOffice - IP connection
      - Unify (Siemens) OpenScape Business
        
        Unify (Siemens) OpenScape Business - DSN connection
        
        Unify (Siemens) OpenScape Business - IP connection
      - Unify (Siemens) Realitis/HiPath DX
        
        Unify (Siemens) Realitis/HiPath DX - Serial connection
        
        Unify (Siemens) Realitis/HiPath DX - IP connection
    - VoiSpeed
      - VoiSpeed PBX
    - Wildix
    - Zoom
- Accessing the system
- Main screen
  - Overview
  - Summary graphs
  - Quick call search
  - Most recent calls
- Reports
  - What are reports?
  - Running reports on demand
  - Scheduling reports
  - Report parameters
    - Setting the report period
    - Setting the report entity
    - Setting the report filters
    - Setting the report options
    - Setting the report formats
  - Report types
    - Account Summary
    - Busy Channels
    - Busy Times
    - Call Analysis
    - Call Geography
    - Call Scoring
    - Call Volumes
    - Custom
    - Daily Activity
    - Enterprise Overview
    - Frequent Numbers
    - Inbound Call Performance
    - Missed Calls
    - Phone Bill
    - Random Call Selection
    - Target Response
    - Top Calls
    - Unused Devices
    - User Activity
- Directory
  - Directory overview
  - Sites
    - Sites overview
    - Configuring a site
  - Groups
    - User groups
    - Channel groups
  - Contents
    - What are Contents?
    - Users
    - Channels
- Call view
- Live stats
  - Display boards
    - What is a display board?
    - How are display boards populated?
    - Accessing the display boards
    - Adding a display board
    - Designing a display board
    - Display board panels
      - Common features
      - Label panel
      - Leaderboard panel
      - Summary panel
      - RSS panel
      - Web panel
    - Deleting a display board
    - FAQs
  - Stats points
  - Stats alarms
- Tariff editor
  - General properties
  - Adding a code
  - Finding a code or location
  - Adding a band
  - Finding a band
- Settings
  - Web users
    - Web users overview
    - Configuring a web user
  - Email
  - Web server
  - Alerts
  - License
  - Questions
  - Voice recording
- Call obfuscation (PCI-DSS)
  - Programmatic obfuscation
  - DTMF obfuscation
  - Call obfuscator
- Integration
  - Programmatic audio retrieval
- Knowledgebase
  - Adding an Excel spreadsheet to a Display board
  - Amending call charges
  - Automatic web login
  - Blacklisted users
  - Cisco specific
    - CDRs were being sent but have now stopped
    - Importing historic data from Cisco UCM
    - RADIUS server retransmit
  - Connecting BCM v3.7 or below with NetPBX
  - Migrating TIM Plus
  - Re-running data
  - Running TIM Plus over SSL (HTTPS)
  - VAT rate adjustment
Save documentation as PDF
Avaya IP Office - DONE
MX-One IP - DONE
OpenScape update - DONE
Pass on
Siemens OpenOffice IP - DONE
SWYX updates ODBC - DONE
Updated pdf export on T drive - DONE
Updating video link