<p>These instructions should assist in configuring your Avaya BCM to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.</p> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=158>Connection information</th> <th class="confluenceTh">Description</th> </tr> <tr> <td class="confluenceTd"><b>Connection type</b></td> <td class="confluenceTd"><b>IP: </b> The Avaya BCM v3.x CDR information is sent via TCP/IP. The actual installation of TIM Enterprise can be anywhere on the network that the PBX is connected to. </td> </tr> <tr> <td class="confluenceTd"><b>IP method</b></td> <td class="confluenceTd">TIM Enterprise will connect to the IP address of your Avaya BCM v3.x. </td> </tr> </tbody> </table> <h2>Configuring your SMDR</h2> <p>Below you will find instructions on how to configure your Avaya BCM up to v3.x to output SMDR to TIM Enterprise:</p> <ol> <li>Open your Business Communications Manager Unified Manager.</li> <li>Click on <span class="button no_margin">Services</span>.</li> <li>Click on <span class="button no_margin">Call Detail Recording</span>.</li> <li>On the right-hand side the <span class="reference">Summary</span> window will appear. Make sure that the <span class="reference">Status</span> is up. If it isn't click on the <span class="reference">Status</span> drop-down list and select <span class="keyword">Up</span>.</li> <li>Now on the left-hand side click on <span class="button no_margin">Report Parameters</span> and configure the fields as per below:</li> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=158>SMDR field</th> <th class="confluenceTh">Value</th> </tr> <tr> <td class="confluenceTd"><b>Format</b></td> <td class="confluenceTd"><span class="keyword">Norstar</span></td> </tr> <tr> <td class="confluenceTd"><b>Report Type</b></td> <td class="confluenceTd"><span class="keyword">All</span></td> </tr> <tr> <td class="confluenceTd"><b>Language</b></td> <td class="confluenceTd"><span class="keyword">English</span></td> </tr> <tr> <td class="confluenceTd"><b>Report Filter</b></td> <td class="confluenceTd"><span class="keyword">All</span></td> </tr> </tbody> </table> <li>On the left-hand side click on <span class="button no_margin">Report Options</span> and configure the fields as per below:</li> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=158>SMDR field</th> <th class="confluenceTh">Value</th> </tr> <tr> <td class="confluenceTd"><b>Date Format</b></td> <td class="confluenceTd"><span class="keyword">MM/DD/YY</span></td> </tr> <tr> <td class="confluenceTd"><b>Header Format</b></td> <td class="confluenceTd"><span class="keyword">Line/Station</span></td> </tr> <tr> <td class="confluenceTd"><b>DNIS Info</b></td> <td class="confluenceTd"><span class="keyword">Enabled</span></td> </tr> <tr> <td class="confluenceTd"><b>Connection Char</b></td> <td class="confluenceTd">Leave as default</td> </tr> <tr> <td class="confluenceTd"><b>Clip File Schedule</b></td> <td class="confluenceTd">Leave as default</td> </tr> <tr> <td class="confluenceTd"><b>Clip File Size</b></td> <td class="confluenceTd">Leave as default</td> </tr> <tr> <td class="confluenceTd"><b>CDR Disk Space Limit</b></td> <td class="confluenceTd">Leave as default</td> </tr> </tbody> </table> <li>For the <span class="button no_margin">Market Parameters</span> settings, please leave as the system defaults.</li> <li>For the <span class="button no_margin">Prefix Bin Options</span> setting please leave as the system defaults.</li> <li>Once you have completed the above changes, click on <span class="button no_margin">Configuration</span> in the file menu and then click on <span class="button no_margin">Commit</span>.</li> </ol> <h4>CDR User</h4> <p>For TIM Enterprise to connect to the Avaya BCM v3.x you will need to create a <span class="reference">CDR User</span> on it. This can be done in the Business Communications Manager Unified Manager appliction, under the <span class="button">System</span> options.</p> <p>The Avaya BCM v3.x connection requires TIM Enterprise to use the Microsoft DCOM object. Microsoft has increased the security in DCOM after Windows XP Service Pack 2. If you are using Windows XP Service Pack 2+ you will need to make sure that the username and password are set as exactly as the same the Windows username and password.</p> <h2>Configuring TIM Enterprise</h2> <p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya BCM 3.6:</p> <ol> <li>Browse to TIM Enterprise as normal and login with your credentials.</li> <li>Click on the <span class="button no_margin">Directory</span> tab.</li> <li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya BCM 3.6'.</li> <li>Left-click on it and select <span class="button no_margin">Properties</span>.</li> <li>From the <span class="button no_margin">General</span> settings tab select your <span class="keyword">Avaya BCM</span> family PBX model from the list.</li> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/Avaya_bcm_1.png" alt="Avaya BCM 3.6" /> <li>In the <span class="button no_margin">Connection</span> tab select <span class="keyword">Establish TCP connection to PBX</span> from the <span class="reference">Connection method</span> list.</li> <li>In the <span class="reference">Host</span> field enter the IP Address of your Avaya BCM.</li> <li>In the <span class="reference">Port</span> field enter in <span class="keyword">4000</span>.</li> <li>Enter <span class="reference">Username</span> and <span class="reference">Password</span>.</li> <li>In the <span class="reference">IP script</span> field select <span class="keyword">Avaya BCM v3</span> from the drop-down list.</li> <li>Finally, click on the <span class="button no_margin">Save</span> button.</li> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/Avaya_bcm_2.png" alt="Avaya BCM 3.6" /> </ol> |