<h2>What is a Leaderboard panel?</h2> <p>A leaderboard panel is a panel that allows you to display several columns of information alongside each other so that you get a visual summary of any call information that interests you. Leader board panels are completely customisable and can show any combination of a number of types of columns. The font type, size, colour and placement are all customisable. The background colour is also customisable. Some examples are shown below:</p> <p>This example shows total number of calls, inbound, outbound, lost calls, duration of inbound, duration of outbound, total duration of calls and is ordered by total number of calls per user:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/display_board_4.png" alt="Leaderboard panel" /> <h2>How do I add a Leaderboard panel?</h2> <p>To add a leaderboard panel, click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/panel_type_button.png" /> button and then select the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel.png" /> button, as shown below:</p> <img src="http://www.tri-line.com/common/img/documentation/tim_plus/add_leaderboard_panel_1.png" alt="Add Leaderboard panel" /> <p>The list of panels types available immediately disappears and a blank screen will appear with the white cross-like pointer sign indicating where the panel will begin on the screen.</p> <p>Simply drag your mouse across the screen and you can size the panel as you can see in below:</p> <img src="http://www.tri-line.com/common/img/documentation/tim_plus/add_leaderboard_panel_2.png" alt="Add Leaderboard panel" /> <h2>How do I customise my Leaderboard panel?</h2> <p>To customize your leaderboard panel, click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/pointer_button.png" /> button on the top left hand side of the screen. Then click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/nut_button.png" /> icon of the panel that you want to customise, as shon below:</p> <img src="http://www.tri-line.com/common/img/documentation/tim_plus/add_leaderboard_panel_3.png" alt="Add Leaderboard panel" /> <p>The following screen will appear:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_1.png" alt="Leaderboard panel properties" /> <h4>Title</h4> <img src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_description.png" alt="Leaderboard description" /> <h6>Adding Panel title</h6> <p>To provide a title for the leaderboard panel, simply fill in the <span class="reference">Label,/span> field. Choose the font size you would like to use by simply selecting from the drop-down list. Then choose the style of font you would like to use for your title.</p> <p>To select the text colour, click on the drop-down arrow as shown below. This will show the colour palate available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and type in the RGB colour codes to add to your custom palette. You need to click on the <span class="button">Apply</span> button to apply the colour.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_2.png" alt="Leaderboard panel properties" /> <p>If you would like the text to appear as bold, italic or underlined, simply click on the required box to highlight <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/text_formatting_1.png" />.</p> <p>To determine the placement of your title, simply click on <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/text_formatting_2.png" />.</p> <p>If the label panel on the top of the board is sufficient, you may not require a label on this panel. If you do not want a label to appear on this panel, click the <span class="reference">Hide label</span> box as shown below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_3.png" alt="Leaderboard panel properties" /> <h6>Adding Leaderboard headers</h6> <p>The default header for the columns in the leaderboard panel is Arial, 16 point in white. However, you can change all the setting of the <span class="reference">Leaderboard headers</span>, that are similar to the <span class="reference">Panel title</span> ones. Click on the drop-down list alongside any of the properties to change.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_4.png" alt="Leaderboard panel properties" /> <h4>Content</h4> <p>To add content to any leader board, select the <span class="button">Content</span> tab.</p> <p>The first thing you need to do is to select the Stats point you wish to use. To do this, simply click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/add_button.png" alt="Select" /> button, as shown below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_5.png" alt="Leaderboard panel properties" /> <p>Then just drill-down until you find the stats point you want to use. Once you find it, click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/tick_button.png" alt="Tick" /> button alongside it to select it, as shown below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_6.png" alt="Leaderboard panel properties" /> <p>This will now appear as your chosen Stats point. Next you will need to decide what you would like to show on the leaderboard. To do this simply, work through the drop-down lists shown below and select the <span class="reference">Call type</span> and relevant <span class="reference">Column</span> and it will populate the panel.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_7.png" alt="Leaderboard panel properties" /> <p>Once you select the <span class="reference">Call type</span> and relevant <span class="reference">Column</span> fields, press the <span class="button">Add column</span> button to add the column to the list, as shown below. Just repeat the same process to add as many columns as you like, according to your company's needs.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_8.png" alt="Leaderboard panel properties" /> <p>In the example below, we have selected the following settings for the <span class="reference">Call type</span> and its <span class="reference">Column</span> to form the columns that appear in the list: <ul> <li><span class="keyword">Pos</span>: select Call type as 'All' and Column as 'Position'</li> <li><span class="keyword">Name</span>: select Call type as 'All' and Column as 'Name'</li> <li><span class="keyword">Total</span>: select Call type as 'All' and Column as 'Count'</li> <li><span class="keyword">In</span>: select Call type as 'Answered' and Column as 'Count'</li> <li><span class="keyword">Out</span>: select Call type as 'Outbound' and Column as 'Count'</li> <li><span class="keyword">Lost</span>: select Call type as 'Missed' and Column as 'Count'</li> <li><span class="keyword">Duration In</span>: select Call type as 'Answered' and Column as 'Average Duration'</li> </ul> </p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_9.png" alt="Leaderboard panel properties" /> <h6>Changing column name</h6> <p>If you would like to change the name of any column, simply click on the column name and overtype the current name currently highlighted in blue. Then press the <span class="keyword">Enter</span> key to save.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_10.png" alt="Leaderboard panel properties" /> <h6>Rearranging columns</h6> <p>If you would like the columns to appear in a different order, just click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/order_button.png" /> icon alongside its column. Moving a column up by clicking on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/up_arrow_button.png" /> icon in the design mode, we basically move this column left on the board.</p> <p>In the example below, we rearrange the <span class="keyword">In</span> and <span class="keyword">Total</span> columns. By clicking on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/up_arrow_button.png" /> icon next to the <span class="keyword">Total</span> column, we move it a level up.</p> <img src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_11.png" alt="Leaderboard panel properties" /> <h6>Changing a column's sorting</h6> <p>Lalala bla bla salalalala <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/sort_up_button.png" /> icon alongside its column. Moving a column up by clicking on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/sort_down_button.png" /> icon in the design mode, we basically move this column left on the board.</p> <p>In the example below, we change the sorting od the the <span class="keyword">Total</span>column from descending to ascending. By clicking on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/sort_down_button.png" /> icon next to the <span class="keyword">Total</span> column, we turn the sorting of this column to descending.</p> <img src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_18.png" alt="Leaderboard panel properties" /> <h6>Changing the Stats Collection point</h6> <p>To change the Stats collection point of a column, click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/stats_point_1_button.png" /> icon alongside it which will automatically turn into <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/stats_point_2_button.png" /> to confirm that the stats point has changed. In the example below, we have clicked on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/stats_point_1_button.png" /> icon to change the stats point of the <span class="keyword">In</span> column.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_14.png" alt="Leaderboard panel properties" /> <p>Once you click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/stats_point_1_button.png" /> icon the following pop-up window will appear. This will allow you to navigate up and down the Directory or choose a different stats point at the same point e.g. 'London Weekly Stats' instead of 'London Daily Stats'.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_15.png" alt="Leaderboard panel properties" /> <h6>Changing Font properties</h6> <p>To change the font properties for any column, click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/font_button.png" /> icon. The following pop-up will appear:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_16.png" alt="Leaderboard panel properties" /> <p>Choose the font size you would like to use by simply selecting from the drop-down list. You can also choose the style of font you would like to use from the drop-down font family list. To select the text colour, click on the drop-down arrow. This will show the colour palette available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and add the RGB colours to add to your custom palette. You need to click on the <span class="button">Apply</span> button to apply the colour, as shown below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_17.png" alt="Leaderboard panel properties" /> <p>If you would like the text to appear as bold, italic or underlined, simply click on the required box to highlight <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/text_formatting_1.png" />.</p> <p>To determine the placement of your text, simply click on <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/text_formatting_2.png" />.</p> <p>At the end, click on the <span class="button">Save</span> button to save any changes made.</p> <h6>Hiding a column</h6> <p>In TIM Plus, you can temporarily hide the columns that you don't want to have in your display board. These may be occasions when for example you are running a particular campaign and you want to concentrate only on inbound or outbound calls. To hide a column, you simply click once on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/hide_button.png" /> icon, which will automatically turn into <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/unhide_button.png" /> to confirm that the column is temporarily hidden, as shown below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_12.png" alt="Leaderboard panel properties" /> <p>To display again, simply click once on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/unhide_button.png" /> icon which will automatically turn into <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/hide_button.png" />.</p> <h6>Deleting a column</h6> <p>If you would like to permanently delete a column, then all you have to do is click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/delete_button.png" /> icon, as shown below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_13.png" alt="Leaderboard panel properties" /> <p>You will be asked to confirm deletion. Simply press <span class="button">OK</span> to this pop-up window.</p> <h4>Background</h4> <p>Click on the <span class="button">Background</span> tab to configure the properties for the background of your leaderboard panel.</p> <p>If you would like to add an image source, simply type the details in the box as shown below. Otherwise leave blank. You can decide to repeat the image or centre it on the panel, by selecting from the drop-down list of the <span class="reference">Image style</span> field.</p> <p>To select the background colour, click on the drop-down arrow as shown below. This will show the colour palette available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and type in the RGB colour codes to add to your custom palette. You can even pick a transparent background, if you like. You need to click on the <span class="button">Apply</span> button to apply the colour.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_19.png" alt="Leaderboard panel properties" /> <p>If you would like to apply lighting effects to the summary panel, just tick the box as shown here:</p> <img src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_20.png" alt="Leaderboard panel properties" /> <p>The two examples below show the difference between panels with and without lighting effects. The panel with the slight shine has a lighting effect applied, while the solid black panel has no lighting effects.</p> <img src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_lighting_example.png" alt="Leaderboard panel lighting example" /> <h4>Metrics</h4> <p>To define the panel's metrics to suit your particular screen, simply type the required pixel sizes in the boxes, as shown below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_21.png" alt="Leaderboard panel properties" /> <p>If you want to use automatic paging, just select the tickbox, as shown below. Alternatively, type in the number of rows you want your leaderboard to have per page, or select to view the first page only.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_22.png" alt="Leaderboard panel properties" /> <p>Finally, set the rate whith which you want the pages to change. Then click on the <span class="button">Save</span> button to save any changes made.</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/leaderboard_panel_properties_23.png" alt="Leaderboard panel properties" /> |