<h2>Select a reporting period</h2> <p>To set the report period, simply choose the report you'd like to run by clicking its name from the report list at the left-hand side of the screen. Then, click on the large <span class="button">Select this report</span> button to start the report wizard, as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/run_report.png" alt="Run now button" /> <p>The pop-up window that appears allows you to choose the reporting period which is the first screen of the report wizard. You may choose from the preset reporting periods or enter your own specific date and time that the system should execute the report for you.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_period.png" alt="Reporting period" /> <h4>Preset period</h4> <p>To select from the preset periods, simply click on the down-arrow displayed alongside the periods and select from following preset options:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_period_1.png" alt="Reporting period" /> <p>The period options are defined more fully below:</p> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=98>Period</th> <th class="confluenceTh">Description</th> </tr> <tr> <td class="confluenceTd"><b>Today</b></td> <td class="confluenceTd">The start and end dates are set to the current date. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td> </tr> <tr> <td class="confluenceTd"><b>Yesterday</b></td> <td class="confluenceTd">The start and end dates are set to the current date minus one day. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td> </tr> <tr> <td class="confluenceTd"><b>This week</b></td> <td class="confluenceTd">The start date is set to the first day (normally Monday) of the current week. The end date is set to the current day. The start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td> </tr> <tr> <td class="confluenceTd"><b>Last week</b></td> <td class="confluenceTd">The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to <span class="keyword">00:00:00</span> and the end time to <span class="keyword">23:59:59</span>.</td> </tr> <tr> <td class="confluenceTd"><b>This month</b></td> <td class="confluenceTd">The start date is set to the first day (normally Monday) of the current month. The end date is set to the current day. The start time is set to <span class="keyword">00:00:00</span> and the end time to the current time.</td> </tr> <tr> <td class="confluenceTd"><b>Last month</b></td> <td class="confluenceTd">The start date for this period is set in three stages. The day is set to <span class="keyword">01</span>, the month is set to the current month minus one, or in the case of January, it is set to <span class="keyword">12</span>. The year is set to the current year, unless it is a new year, in which case the year is reduced by one. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</td> </tr> <tr> <td class="confluenceTd"><b>This year</b></td> <td class="confluenceTd">The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to <span class="keyword">00:00:00</span> and <span class="keyword">23:59:59</span> respectively.</td> </tr> <tr> <td class="confluenceTd"><b>All calls</b></td> <td class="confluenceTd">The start and end dates and times are set to the date and time of the first and last call in the entire call database, respectively.</td> </tr> <tr> <td class="confluenceTd"><b>Custom period</b></td> <td class="confluenceTd">Enter the start and end dates and times into the boxes below. The start and end times are linked to their respective dates.</td> </tr> </tbody> </table> <h4>Custom period</h4> <p>To define your own report period, simply select <span class="keyword">Custom period</span> from the drop-down list and enter in the <span class="reference">From date</span> and <span class="reference">To date</span> as well as the <span class="reference">From time</span> and <span class="reference">To time</span> fields as shown below:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_period_2.png" alt="Reporting period" /> <h2>Run the report</h2> <p>To run the report without setting any further parameters, simply click on the <span class="button">Finish</span> button. To continue adding parameters, click on the <span class="button">Next</span> button, which will lead you to the <a href="Entity">Entity</a> parameters.</p> |
<p>To schedule a report to run in the future, and to set it to recur at
frequent intervals, simply choose the report you'd like to run
by clicking its name from the report list at the left-hand side of the
screen. Then, click on the large <span class="button">Select this report</span>,
as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/schedule_report.png" alt="Schedule button" />
<p>As with running a report on demand, you will need to select the report period,
entity and filters and options before scheduling.</p>
<p>Please refer to the pages below, to set the report parameters:</p>
<ul>
<li><a href="Period">Setting the report Period</a></li>
<li><a href="Entity">Setting the report Entity</a></li>
<li><a href="Filters">Setting the report Filters</a></li>
<li><a href="Options">Setting the report Options</a></li>
<li><a href="Formats">Setting the report Formats</a></li>
</ul>
<p>The example below shows a <span class="reference">Busy channels</span> report. As no entity has been
selected, it will run for the entire organisation. The report period
has been set to <span class="reference">Last month</span> so ideally this report would be scheduled
to recur monthly.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/last_month_report.png" alt="Example of report scheduling" />
<p>When you've entered your period and criteria, press the <span class="button">Schedule</span>
button. The report does not run, but instead a window appears which
allows you determine the following:</p>
<ul>
<li>When you would like the report to start running</li>
<li>How frequently the report runs</li>
<li>How the report is delivered</li>
<li>Who receives the report</li>
</ul>
<p>The example below shows how the fields in this window may be filled in.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/schedule_panel_1.png" alt="Schedule panel" />
<h4>When do you want the first report to run?</h4>
<p>Enter the exact date and time that you want the report to run in the <span class="reference">Start running the report on</span>
fields. Enter the day, select the month from the drop-down list, enter
the year. Then enter the time in the form 'hh:mm:ss' (hours, minutes
and seconds).</p>
<h4>How often do you want the report to recur?</h4>
<p>If you want the report to recur, you can set the frequency by
selecting from the drop-down list and entering a preceeding digit e.g. 2
days, 1 week, 1 month etc.</p>
<h4>How do you want the report delivered?</h4>
<p>Choose the delivery method from the list and then choose the destination.</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=120>Delivery method</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>E-mail</b></td>
<td class="confluenceTd">Enter the e-mail address in the <span class="reference">Recipient e-mail address</span> box. E-mail
addresses that you have stored against users are available by clicking
the <span class="button no_margin">Find</span> button. You can also type an e-mail address that is not
alreay stored. If you want to schedule delivery to more than one person,
simply use a ';' or ',' to separate the e-mail addresses listed.</td>
</tr>
<tr>
<td class="confluenceTd"><b>File</b></td>
<td class="confluenceTd">Type the location and filename where you want the file to be saved. For example, enter <span class="keyword">C:\My Reports\My Call Analysis.html</span></td>
</tr>
<tr>
<td class="confluenceTd"><b>FTP</b></td>
<td class="confluenceTd">Fill in the FTP options in the boxes displayed and select <span class="button no_margin">Schedule</span>.</td>
</tr>
<tr>
<td class="confluenceTd"><b>HTTP POST</b></td>
<td class="confluenceTd">Select HTTP POST as the Method of delivery and fill in the boxes.</td>
</tr>
</tbody>
</table>
<p>After entering the scheduling details, click on the <span class="button">Schedule</span> button to
return to the main Reports screen. Notice that your newly scheduled
reports are now listed in the <span class="reference">Scheduled Reports</span> list. To access this
list, simply click on the <span class="button">Scheduled reports</span> tab at the top left hand
side of the screen as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/schedule_panel_2.png" alt="Schedule panel" /> |