<p>This feature allows you to quickly find calls without having to run reports. Enter as many details as you can in order to limit the amount of results returned and then click the <span class="button">Search</span> button.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/quick_call_search.png" alt="Quick call search" /> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=100>Fild name</th> <th class="confluenceTh">Description</th> </tr> <tr> <td class="confluenceTd">Call type</td> <td class="confluenceTd">The default call type is set to search on <span class="keyword">All call types</span>. This means that it looks for all incoming, outgoing and lost calls.<p>If you want to filter to search for ONLY a particular type of call e.g. answered, outbound or missed calls, simply select your preferred option from the drop-down list.</p></td> </tr> <tr> <td class="confluenceTd">Period</td> <td class="confluenceTd">When searching for a call, you may want to define the search period. The default period on TIM Enterprise is <span class="keyword">Today</span>. To change and select a different period, simply select from the drop-down list.</td> </tr> <tr> <td class="confluenceTd">Dialled number</td> <td class="confluenceTd">You may search for calls to either a full or partial dialled number. A wildcard character is not required e.g. 01234567890 or 07 will suffice.<p>If you want to search for calls to a specific number, enter that number in the search field.</p><p>You may comma separate if you want to search for more than one number.</p><p>You may also enter partial numbers or <span class="keyword">**</span> if looking for calls to numbers beginning with a particular code or number sequence.</p></td> </tr> <tr> <td class="confluenceTd">CLI</td> <td class="confluenceTd">You may search for calls made from any full or partial phone number. Wildcard characters are not necessary. e.g. If you know the call originated in Manchester you might enter 0161 here.<p>If you want to search for calls from a specific CLI enter that number in the search field.</p><p>You may also use any of the combinations shown in the <span class="reference">Dialled number</span> field above.</p><p>If you want to search for calls to and from a particular number, simply enter the number (or list of comma separated numbers) in BOTH the <span class="reference">Dialled number</span> and <span class="reference">CLI</span> field.</p></td> </tr> <tr> <td class="confluenceTd">Entity</td> <td class="confluenceTd"> If you want to report on all areas of your organisation, ignore this field and leave blank. <p>If you want to select a specific area for reporting press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/add_button.png" alt="Add button"> button to select the areas of the directory you would like to report on.</p> <p>You can drill up and down the directory from here:</p> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/entity.png" alt="Search entity"> <p>To select an area for reporting, click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/tick_button.png" alt="Tick button"> alongside. To drill-down further, just click on the hyperlink. Alternatively, if you are looking for a specific area or name, you can just enter the name and press the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/search_button.png" alt="Search button"> button, on the top of the window.</p> <p>Please note that if your access is restricted, you will need to speak to your system administrator to get access rights to other areas.</p> <p>If you drill-down too far and need to go back, click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/back_button.png" alt="Back button"> button on the light blue bar.</p></td> </tr> <tr> <td class="confluenceTd">Limit</td> <td class="confluenceTd">If you want to limit the results of a particular search, simply type in the number of results you would like to display. e.g. if you enter <span class="keyword">50</span> here, then only 50 results are shown.</td> </tr> </tbody> </table> <p>Any search results will be shown in place of the <span class="reference">Most Recent Calls</span> panel to the right of the <span class="reference">Quick Call Search</span> panel as shown below. When recording is included, the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/recording_button.png" alt="Recording"> button will allow you to click and play the associated recording.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/search_results.png" alt="Search results" /> <p>To return to the original <span class="reference">Most Recent Calls</span> list, click on the <span class="link">Back to recent calls</span> link, on the top right of the panel.</p> |