The Filter parameter allows you to add one or more filters to your report in order to narrow down your search results. Each filter consists of two elements: a text box where you can enter the filtering value and a drop-down list containing the criteria by which this value should be matched in the results.
A list describing all filters available in TIM Enterprise is presented below; however, note that not all filters are relevant to all reports.
<a id="Account code"></a> |
To filter a report by account code, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
equals | Search for calls whose account code matches a particular value. In the example below, the results will show only calls whose account code is 1140. |
is not equal to | Exclude calls whose account code matches a particular value. In the example below, the results will exclude calls whose account code is 1140. |
begins with | Search for calls whose account code begins with a particular combination of digits. In the example below, the results will show only calls whose account code begins with 11. |
does not begin with | Exclude calls whose account code begins with a particular combination of digits. In the example below, the results will exclude calls whose account code begins with 11. |
ends with | Search for calls whose account code ends with a particular combination of digits. In the example below, the results will show only calls whose account code ends with 40. |
does not end with | Exclude calls whose account code ends with a particular combination of digits. In the example below, the results will exclude calls whose account code ends with 40. |
contains | Search for calls whose account code contains a particular combination of digits. In the example below, the results will show only calls whose account code contains 14. |
does not contain | Exclude calls whose account code contains a particular combination of digits. In the example below, the results will exclude calls whose account code contains 14. |
<a id="Carrier"></a> |
The carrier is the tariff table used to cost calls. If you use more than one carrier, you can choose to filter your results by displaying or excluding calls routed over a particular carrier.
| Criteria | Description |
|---|---|
equals | Search for calls that were routed over a particular carrier. In the example below, the results will show only calls routed over BT carrier. |
is not equal to | Exclude calls that were routed over a particular carrier. In the example below, the results will exclude calls routed over BT carrier. |
<a id="Cost"></a> |
You can define a cost filter to include calls above or below specific values by entering your criteria, as shown below:
| Criteria | Description |
|---|---|
is greater than | Search for calls whose cost is greater than a particular value. In the example below, the results will show only calls whose cost is greater than 5.00. |
is less than | Search for calls whose cost is less than a particular value. In the example below, the results will show only calls whose cost is less than 15.00. |
equals | Search for calls whose cost is equal to a particular value. In the example below, the results will show only calls whose cost is 7.00. |
is not equal to | Exclude calls whose cost is equal to a particular value. In the example below, the results will exclude calls whose cost is 1.00. |
<a id="Dialled number"></a> |
To filter a report by dialled number, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
equals | Search for calls whose dialled number matches a particular value. In the example below, the results will show only calls whose dialled number is 02072652600. |
is not equal to | Exclude calls whose dialled number matches a particular value. In the example below, the results will exclude calls whose dialled number is 02072652600. |
begins with | Search for calls whose dialled number begins with a particular combination of digits. In the example below, the results will show only calls whose dialled number begins with 00. |
does not begin with | Exclude calls whose dialled number begins with a particular combination of digits. In the example below, the results will exclude calls whose dialled number begins with 00. |
ends with | Search for calls whose dialled number ends with a particular combination of digits. In the example below, the results will show only calls whose dialled number ends with 2600. |
does not end with | Exclude calls whose dialled number ends with a particular combination of digits. In the example below, the results will exclude calls whose dialled number ends with 2600. |
contains | Search for calls whose dialled number contains a particular combination of digits. In the example below, the results will show only calls whose dialled number contains 265. |
does not contain | Exclude calls whose dialled number contains a particular combination of digits. In the example below, the results will exclude calls whose dialled number contains 265. |
<a id="LCR code"></a> |
To filter your results by Least Cost Routing (LCR) code, enter it in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
equals | Search for calls whose LCR code matches a particular value. In the example below, the results will show only calls whose LCR code is 1470. |
is not equal to | Exclude calls whose LCR code matches a particular value. In the example below, the results will exclude calls whose LCR code is 1470. |
begins with | Search for calls whose LCR code begins with a particular combination of digits. In the example below, the results will show only calls whose LCR code begins with 14. |
does not begin with | Exclude calls whose LCR code begins with a particular combination of digits. In the example below, the results will exclude calls whose LCR code begins 14. |
ends with | Search for calls whose LCR code ends with a particular combination of digits. In the example below, the results will show only calls whose LCR code ends with 70. |
does not end with | Exclude calls whose LCR code ends with a particular combination of digits. In the example below, the results will exclude calls whose LCR code is 70. |
contains | Search for calls whose LCR code contains a particular combination of digits.In the example below, the results will show only calls whose LCR code contains 47. |
does not contain | Exclude calls whose LCR code contains a particular combination of digits. In the example below, the results will exclude calls whose LCR code contains 47. |
<a id="Start time"></a> |
This option allows you to filter calls based on the time the call started. Specify the start time in the text box provided using the format and choose from the drop-down list the criteria by which you want this to be matched in the reports.
| Criteria | Description |
|---|---|
is greater than | Search for calls that started after a particular time. In the example below, the results will show only calls that began after 10 am. |
is less than | Search for calls that started before a particular time. In the example below, the results will show only calls that began before 10 am. |
equals | Search for calls that started at a particular time. In the example below, the results will show only calls that started at 10:30:00. |
is not equal to | Exclude calls that started at a particular time. In the example below, the results will exclude calls that started at 10:30:00. |
<a id="Call type"></a> |
This filter allows you to select the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc.
Call type | Description | |||||||
|---|---|---|---|---|---|---|---|---|
All inbound Inbound answered Inbound DDI only Inbound transfer only Inbound missed call All outbound calls Outbound connected only Outbound not connected only Outbound operator assisted Tandem User mobile calls User SMS All internal Internal answered only Internal not answered only Internal not connected Private wire Feature
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<a id="CLI"></a> |
Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario. To filter a report by CLI, enter the relevant value in the box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
equals | Search for calls whose CLI matches a particular value. In the example below, the results will show only calls whose CLI is 02072652600. |
is not equal to | Exclude calls whose CLI matches a particular value. In the example below, the results will exclude calls whose CLI is 02072652600. |
begins with | Search for calls whose CLI begins with a particular combination of digits. In the example below, the results will show only calls whose CLI begins with 0789. |
does not begin with | Exclude calls whose CLI begins with a particular combination of digits. In the example below, the results will exclude calls whose CLI begins with 0789. |
ends with | Search for calls whose CLI ends with a particular combination of digits. In the example below, the results will show only calls whose CLI ends with 2600. |
does not end with | Exclude calls whose CLI ends with a particular combination of digits. In the example below, the results will exclude calls whose CLI ends with 2600. |
contains | Search for calls whose CLI contains a particular combination of digits. In the example below, the results will show only calls whose CLI contains 265. |
does not contain | Exclude calls whose CLI contains a particular combination of digits. In the example below, the results will exclude calls whose CLI contains 265. |
<a id="Destination"></a> |
If you want to filter calls to a specific, known destination, type the name of the destination in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
equals | Search for calls whose destination matches a particular name. In the example below, the results will show only calls whose destination is Warren Smith. |
is not equal to | Exclude calls whose destination matches a particular name. In the example below, the results will exclude calls whose destination is Warren Smith. |
begins with | Search for calls whose destination name begins with a particular combination of letters. In the example below, the results will show only calls whose destination name begins with Warren S. |
does not begin with | Exclude calls whose destination name begins with a particular combination of letters. In the example below, the results will exclude calls whose destination name begins with Warren S. |
ends with | Search for calls whose destination name ends with a particular combination of letters. In the example below, the results will show only calls whose destination name ends with Smith. |
does not end with | Exclude calls whose destination name ends with a particular combination of letters. In the example below, the results will exclude calls whose destination name ends with Smith. |
contains | Search for calls whose destination name contains a particular combination of letters. In the example below, the results will show only calls whose destination name contains Warren. |
does not contain | Exclude calls whose destination name contains a particular combination of letters. In the example below, the results will exclude calls whose destination name contains Warren. |
<a id="Duration"></a> |
To filter calls above or below a particular duration, enter the duration (in seconds) in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
is greater than | Search for calls whose duration is longer than a particular value. In the example below, the results will show only calls whose duration is longer than 30 seconds. |
is less than | Search for calls whose duration is shorter than a particular value. In the example below, the results will show only calls whose duration is shorter than 60 seconds. |
equals | Search for calls whose duration is equal to a particular value. In the example below, the results will show only calls whose duration is 10 seconds. |
is not equal to | Exclude calls whose duration is equal to a particular value. In the example below, the results will exclude calls whose duration is 10 seconds. |
<a id="Response time"></a> |
This option allows you to filter calls based on their response time, measured in seconds. Specify the desired response time threshold in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
is greater than | Search for calls whose response time is longer than a particular value. In the example below, the results will show only calls whose response time is longer than 10 seconds. |
is less than | Search for calls whose response time is shorter than a particular value. In the example below, the results will show only calls whose response time is shorter than 10 seconds. |
equals | Search for calls whose response time is equal to a particular value. In the example below, the results will show only calls whose response time is 3 seconds. |
is not equal to | Exclude calls whose response time is equal to a particular value. In the example below, the results will exclude calls whose response time is 10 seconds. |
<a id="Trunk access code"></a> |
If your telephone system uses trunk access codes to connect calls using specific channels, you can limit your report's results to include only calls made using those codes. Specify the trunk access code in the text box provided and select the criteria by which you want this to be matched in the results. The options contained in the drop-down list are described in the table below:
| Criteria | Description |
|---|---|
equals | Search for calls whose trunk access code matches a particular value. In the example below, the results will show only calls whose trunk access code is 12. |
is not equal to | Exclude calls whose trunk access code matches a particular value. In the example below, the results will exclude calls whose trunk access code is 12. |
begins with | Search for calls whose trunk access code begins with a particular combination of digits. In the example below, the results will show only calls whose trunk access code begins with 1. |
does not begin with | Exclude calls whose trunk access code begins with a particular combination of digits. In the example below, the results will exclude calls whose trunk access code begins with 1. |
ends with | Search for calls whose trunk access code ends with a particular combination of digits. In the example below, the results will show only calls whose trunk access code ends with 3. |
does not end with | Exclude calls whose trunk access code ends with a particular combination of digits. In the example below, the results will exclude calls whose trunk access code ends with 3. |
contains | Search for calls whose trunk access code contains a particular combination of digits. In the example below, the results will show only calls whose trunk access code contains 2. |
does not contain | Exclude calls whose trunk access code contains a particular combination of digits. In the example below, the results will exclude calls whose trunk access code contains 2. |