TIM Professional allows you to customise the names of specific locations you dial to, so that these show instead of the dialled number, wherever they feature throughout the system, e.g. reports, call view etc. For example, if dialling , the location name that will show in the
screen or reports will be Manchester, as determined by its dialling code 0161.
To add a new location name, click on the tab from the
screen and enter the preferred name in the
field, as shown below:
If you prefer to customise specific numbers only, such as DDIs you can make the changes in the LOCATIONS.CFG file from the main installation folder. Lines are added in the form number = friendly name to the configuration file.
For instance you may want to display the location name of all numbers starting with 0161 as Manchester, but to customise the name for a particular number, such as , as shown below.
[Call Locations] 01615995999 = Manchester Office |
If a whole DDI range is related to the particular Manchester office, you can use wildcards to specify the range, as shown below:
[Call Locations] 01615995900 = Manchester Switchboard 016159959## = Manchester Office DDI |
<p>Open the <span class="keyword">LOCATIONS.CFG</span> file found in the <span class="keyword">\config</span> folder within the main program folder.</p> <p>There may be occasions when you would prefer a more meaningful name for the location of a dialled number in the <span class="reference">Call View</span> or in your <span class="reference">Reports</span>. For example, you may have an office in Manchester with the number 0161 599 5999. In the <span class="reference">Call View</span> and in your <span class="reference">Reports</span>, this number's location will be defined as simply Manchester, which is determined from its dialling code 0161.</p> <p>In the example below, Tri-Line Technical Support and Main Numbers have been added. When these number are dialled, the corresponding name would now appear in the <span class="reference">Location Name</span> field, rather than the default 'London'.</p> <img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_locations.png" alt="Call locations" /> <p>Whilst you would want any Manchester numbers to retain the Manchester Location Name, you may like the particular calls to 599 5999 to reflect the fact that these are calls to your office. By simply adding the number to the <span class="keyword">LOCATIONS.CFG</span> file you can assign a friendly name for the number.</p> <p>Lines are added in the form <span class="keyword">number = friendly name</span> to the configuration file, and here is how the example above might look in your <span class="keyword">LOCATIONS.CFG</span> file:</p> |
[Call Locations] 01615995999 = Manchester Office |
<p>If, for example, a whole DDI range is related to the particular Manchester office, you may like to specify that instead. This is achieved easily using wildcards and may look like this for example:</p> |
[Call Locations] 01615995900 = Manchester Switchboard 016159959## = Manchester Office DDI |