<a id="What is an alarm?"></a> |
An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.The criteria set for the alarm can be triggered by calls or by a particular stats point. The criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.
<a id="Adding an alarm"></a> |
To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm, and click on the tab, as shown below:
In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the button, as shown below:
The alarm will appear in the Directory, as shown below:
<a id="Configuring an alarm"></a> |
To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:
A new window will open, allowing you to configure properties of the alarm object. Each tab in this window is described below:
The tab allows you to edit the alarm's name and select the type of alarm you want to add to the system.
| Field | Description |
|---|---|
| Alarm name | Enter a relevant name for the alarm object. |
Alarm type | Select the type of alarm you want to add to the Directory. |
Trigger only once until alarm is reset (call alarms) | Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met. |
To set up the criteria that must be met in order to trigger the alarm, click on the icon, as shown below:
A new window will open, displaying a list of filters you can set up in order to configure your criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.
To add a filter to your alarm object, select a filter type from the list, enter a relevant value and define its purpose with an operator. (enter a relevant value and match a suitable operator in order to define its meaning) The available operators are described in the table below:
| Operator | Description |
|---|---|
Equals | An alarm will be triggered when the |
Does not equal | An alarm will be triggered when the |
Begins with | An alarm will be triggered when the |
Does not begin with | An alarm will be triggered when the |
Ends with | An alarm will be triggered when the |
Does not end with | An alarm will be triggered when the |
Contains | An alarm will be triggered when the |
Does not contain | An alarm will be triggered when the |
| Is greater than | An alarm will be triggered when the |
| Is less than | An alarm will be triggered when the |
To set this up,
To set up a filter based on an account code, select Account codes from the list, enter a relevant value and match a suitable operator.
This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter a relevant value in the box provided and match the correct operator. The table below describes all the available operators:
This filter allows you to set up an alarm based on the type of call, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, enter a relevant value in the box provided and match the correct operator. In the example below, an alarm will be triggered when a call has been logged: