<a id="What is an alarm?"></a> |
An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.The criteria set for the alarm can be triggered by calls or by a particular stats point. The criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.
<a id="Adding an alarm"></a> |
To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm, and click on the tab, as shown below:
In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the button, as shown below:
The alarm will appear in the Directory, as shown below:
<a id="Configuring an alarm"></a> |
To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:
A new window will open, allowing you to configure properties of the alarm object.
The tab allows you to edit the alarm's name and select the type of alarm you want to add to the system.
| Field | Description |
|---|---|
| Alarm name | Enter a relevant name for the alarm object. |
Alarm type | Select the type of alarm you want to add to the Directory. |
Trigger only once until alarm is reset (call alarms) | Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met. |
This tab allows you to configure the criteria for which the alarm should be triggered. To set this up, click on the icon, as shown below:
A new window will open, presenting you with a list of filters
This filter allows you to set up an alarm based on account codes. To set up your alarm criteria, enter a relevant value in the box provided and match the correct operator.
| Operator | Description |
|---|---|
equals | The alarm will be triggered when a call matches the account code entered. |
is not equal to | Exclude calls whose account code matches a particular value. In the example below, the results will exclude calls whose account code is 1140. |
begins with | Search for calls whose account code begins with a particular combination of digits. In the example below, the results will show only calls whose account code begins with 11. |
does not begin with | Exclude calls whose account code begins with a particular combination of digits. In the example below, the results will exclude calls whose account code begins with 11. |
ends with | Search for calls whose account code ends with a particular combination of digits. In the example below, the results will show only calls whose account code ends with 40. |
does not end with | Exclude calls whose account code ends with a particular combination of digits. In the example below, the results will exclude calls whose account code ends with 40. |
contains | Search for calls whose account code contains a particular combination of digits. In the example below, the results will show only calls whose account code contains 14. |
does not contain | Exclude calls whose account code contains a particular combination of digits. In the example below, the results will exclude calls whose account code contains 14. |