These instructions help you configure your Avaya BCM phone system (up to v3.x) to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

Follow the steps below to configure your Avaya BCM (up to v3.x) to output SMDR to TIM Plus:

  1. Open your Business Communications Manager Unified Manager.
  2. Click on the Services tree node.
  3. Click on the Call Detail Recording node.
  4. On the right-hand panel the Summary window will appear. Ensure that  is selected in the  drop-down list.

  5. Select the Report Parameters tree node and configure the fields as shown below:

    SMDR fieldValue
    FormatNorstar
    Report TypeAll
    LanguageEnglish
    Report FilterAll

  6. Select the Report Options tree node and configure the fields as shown below:

    SMDR fieldValue
    Date FormatMM/DD/YY
    Header FormatLine/Station
    DNIS InfoEnabled
    Connection CharLeave as default
    Clip File ScheduleLeave as default
    Clip File SizeLeave as default
    CDR Disk Space LimitLeave as default
  7. For the Market Parameters settings, please leave as the system defaults.
  8. For the Prefix Bin Options setting please leave as the system defaults.
  9. Once you have completed the above changes, choose  from the Configuration file menu.
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Creating a CDR User

To enable TIM Plus to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Plus. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the   now need to be exactly the same as the credentials of the Windows account under which TIM Plus runs.  

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Configuring NetPBX

To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM Plus, you first need to install the NetPBX software. After the installation follow the link below for instructions on how to connect NetPBX with your BCM:

Connecting BCM v3.7 or below with NetPBX.

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Configuring TIM Plus

Once NetPBX is configured and collecting data, log in to TIM Plus and perform the following steps:

  1. Log in to TIM Plus and click on the Directory tab.
  2. Choose the site you want to configure and click Properties.
  3. In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  4. In the Connection method field, select  No connection required from the drop-down list.
  5. Click on the Save button to apply the settings.