The panel allows you to find a call without having to run reports. In order to limit the amount of results returned, use the filters provided.

Call type

The search field helps you to define the type of call you are looking for (e.g. incoming, outgoing, missed). If you would like to report against all call types, leave the default option All call types selected.

Period

The search field helps you to define the time period the results should cover. The period selected by default in TIM Plus is Today. To select a different period, expand the drop-down list and choose from the available options.

• Today: The start date and end date is set to the current date. The default start time is set to 00:00:00 and the end time to the current time.
• Yesterday: The start date and end date is set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59.
• This week: The start date is set to the Monday of the current week, whilst the end date is set to the current day. The default start time is set to 00:00:00 and the end time to the current time.
• Last week: The start date is set to the last Monday, whilst the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59.
• This month: The start date is set to the 1st day of the current month and the end date to today. The default start time is set to 00:00:00 and the end time to the current time.
• Last month: The start date for this period is set in three stages. The day is set to 01, the month is set to the current month minus one, or in the case of January, it is set to 12. The year is set to the current year, unless it is a new year, in which case the year is reduced by one. The start and end times are set to 00:00:00 and 23:59:59 respectively.
• This year: The start date is set to the first day of the first month of the current year. The end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively.
• All calls: The start date is set to the date of the first call in the database, whilst the end date is set to the date of the most recent call in the database. Times are also set to the times of the first and last calls in the database.
• Custom: Enter the start and end dates and times into the boxes provided. The start and end times are linked to their respective dates.
  

Dialled number

The field enables you to search for calls to either a full or partial dialled number. A wildcard character is not required; for example, entering  01234567890 or 07 will suffice.

If you want to search for calls to a specific number, enter the number in the search field.  If you want to search for more than one number, you can use a comma to separate the entries. You can also enter partial numbers or the * character, if you are looking for calls to numbers beginning with a particular code or number sequence.

CLI

The  field helps you to search for calls made from any full or partial phone number. Wildcard characters are not necessary;  for example, if you know the call originated in Manchester you might enter 0161 here. You may also use any of the combinations shown in the Dialled number field above.

If you want to search for calls to and from a particular number, simply enter the number (or list of comma separated numbers) in BOTH the Dialled number and CLI field.

Site

The search field enables you to specify the site you want your results to cover. Select (All sites) to search across all sites' calls.

Group

Having chosen a specific site, you can optionally limit the search to a specific user group on that site, by selecting it in the search field.

User

Having chosen a specific site and user group, you can also limit the search to a specific user by selecting this in the search field.

Limit results to

If you know there may be many search results, you can speed up the search by limiting the number of results returned. For example, if you enter  in the  field, the serach will return only 50 results.

Any search results will be shown in place of the Most Recent Calls panel to the right-hand side, as shown below. 

To return to the original Most Recent Calls list, click on the Back to recent calls link, on the top right of the panel.