These instructions help you configure your Mitel SX50 phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

By default the Mitel SX50 doesn't have SMDR enabled. To enable SMDR for the Mitel SX50 you need to follow the steps below:

  1. Access the programming interface.
  2. Within the programming interface you need to access Systems Options Programming.
  3. Access Command 100, register 14.
  4. You will be presented with four options. You need to enable Enabled for both incoming and outgoing trunk calls.
  5. Make sure that SMDR is enabled in all of your Class of Services (Command 121-129) and trunk groups (Command 151-156).
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Installing NetPBX

The Mitel SX50 phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Plus, you will first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

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Configuring TIM Plus

Once NetPBX is configured and collecting data, log on to TIM Plus as usual and apply the following settings:

  1. Click on the Directory tab.
  2. Select the site configured during the setup wizard and clickProperties.
  3. Within the Site Properties window, select Mitel SX50 from the PBX model drop-down list.
  4. In the Connection method field, select No connection required from the drop-down list.
  5. Click on the Save button to apply the settings.