These instructions help you configure your Avaya Communications Manager phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

Connect to your Avaya Communications Manager using an RS232 or IP terminal client and, after logging in with your administrative credentials, follow the steps below:

Configuring node-names ip

Issue the change node-names command to add a new node. Two fields need to be specified as follows:

• Name: TIMPlus.
• IP Address: (the IP address of the machine running TIM Plus)

Here is an example of a  configuration:

Configuring ip-services

Issue the change ip-services command to add or amend IP services. There are three pages to configure:

On Page 1, the following fields are required:

• Service type: CDR1
• Local Node: (set this to the node-name of the CLAN board)
• Local Port: 0 (this cannot be changed)
• Remote Node: TIMPlus (the same node-name as created in the node-names section above)
• Remote Port: (the TCP port that TIM Plus will use to listen for CDR data, e.g. )

Here is an example of an ip-services configuration (page 1):

On Page 2, no configuration changes are needed.

On Page 3, the following fields are required:

• Reliable Protocol: n
• Packets Resp Timer:  30 (default value)
• Sessions Connect Message Cntr: 3 (default value)
• SPDU Cntr: 3 (default value)
• Connectivity Timer: 60 (default value)

Here is an example of an ip-services configuration (page 3):

Configuring system-parameters cdr

Use the change system-parameters cdr command to amend the CDR format. The following screenshots describe how the settings should appear on your system:

Page 1

Page 2

Configuring trunk-group

To ensure that response times for incoming calls are included in your CDR data, the CDR field for each trunk group must be set to r.  This must be applied to all trunk groups using the following command:

 change trunk-group X  (where X is the trunk group number)

An example trunk-groups configuration screen is shown below:

Configuring intra-switch-cdr

To receive internal calls CDRs you will need to populate the intra-switch-cdr table with the extension numbers that you want to see the internal calls for. You will need to use the change intra-switch-cdr command.

Below you can find an example of the intra-switch-cdr configuration:

Configuring multiple Avaya Communications Managers

If you have multiple sites where you have more than one Avaya Communications Manager, configuring the CDR output can vary depending on the setup. The two scenarios are explained below:

• Avaya Communications Manager - LSPs (Local Survivable Processors)

  If all of your Avaya Communications Managers are connected and the remote sites are 'LSPs' then you only need to configure the Master/Primary Avaya Communications Manager. When TIM Plus receives the CDR information, it will include all of the CDRs from the remote LSPs.

• Avaya Communications Manager - Not linked

  If you have multiple Avaya Communications Managers where LSP isn't being used, you will need to configure each Avaya Communications Manager separately. You will need to make sure that each Avaya Communications Manager has its own unique Remote Port (IP-services) setup.

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Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya Communications Manager:

1. Browse to TIM Plus as normal and log in with your credentials.
2. Click on the Directory tab.
3. Click on the site configured during the setup wizard and click Properties.
   
4. Within the Site Properties window, select Avaya Communications Manager from the PBX model drop-down list.
5. In the Connection method field, select Listen for connections from PBX from the drop-down list.
6. Leave the Host field blank.
7. In the Port field, enter the Remote Port (ip-services) that was configured on your Avaya Communication Manager.
8. Click on the Options tab and tick the box Timestamp received data.
   
9. Click on the Save button to apply the settings.