These instructions help you configure your Avaya BCM (v4.0+) phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

Follow the steps below to configure your Avaya BCM to output SMDR data to TIM Plus:

  1. Log in to the BCM Element Manager.
  2. On the Task Navigation Panel, click the Configuration tab.
  3. Click on Telephony.

  4. Click on Call Detail Recording.

  5. In the Call Detail Recording panel that appears, configure the options as below:

    SMDR fieldValue
    FormatNorstar
    Report TypeAll
    LanguageEnglish
    Date FormatMM/DD/YY
    Header FormatLine/Station
    Filter TypeAll
    Feature Code F9Leave as default
    Minimum Call DurationLeave as default
    Hospitality RecordsLeave as default
    Include DNIS InfoEnable
    Include CLID with call typeEnable
    Include Long CLIDLeave as default
    Use answer supervisionLeave as default
    Display connection characterLeave as default
    Suppress digits after connectLeave as default
    Maximum digits after connectLeave as default
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CDR User

To enable TIM Plus to connect to your Avaya BCM, you need to create a  under the  option in the Business Communications Manager Unified Manager configuration utility.

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Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to collect the SMDR data from your Avaya BCM:

  1. Log on to TIM Plus and click on the Directory tab.
  2. Select the site configured during the setup wizard and click Properties.
  3. Within the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  4. In the Connection method field, select Actively connect to PBX from the drop-down list.
  5. In the Host field, enter the IP address of your Avaya BCM.
  6. In the Port field, enter in 4000.
  7. In the Username field, enter in CDR User.
  8. In the Password field, enter in CDR User again.
  9. In the Connection script field, select Avaya BCM v3 from the drop-down list.
  10. Click on the Save button to apply the settings.