The panel consists of three separate graphs, each of them having the information organised using different criteria, so you can see at-a-glance the overall performance of your entire organization.

The three graphs displayed below represent the following:

Call volume by call type

This first graph shows a snapshot of today's calls based on the type of call (e.g. inbound, outbound, missed etc.)

Each call type is colour-coded using a system-wide colour scheme, the default being as follows:

The same colour coding system applies throughout TIM Plus.

Call volume by half hour

This graph shows a snapshot of today's calls broken down by half hour. Using the same colour coding as above, you can quickly identify peaks and troughs in call volume and identify busy periods at a glance:

Call volume by charge band

This graph shows a snapshot of today's calls based on their destination. This allows you to identify at a glance where you call most often, grouping your calls into easily-identifiable geographic classes, such as Mobile, National, Local, International etc.

The colour scheme used in this graph is as follows:

 

 

 

<hr/>
<h2>The graphs</h2>

<p>The graphs on the front screen (dashboard) display your call volumes in 
various ways, so you can see at-a-glance how busy your site(s) are.</p>

<p>The three graphs shown here represent the following:</p>

<ul>
    <li>Call volumes by call type</li>
    <li>Call volumes by half hour</li>
    <li>Call volumes by charge band</li>
</ul>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/dashboard.png" alt="Dashboard"/>

<h4>Call volume by call type</h4>

<p>This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_volume_1.png" alt="Call volume by call type"/>

<p>Each call type is colour-coded using a system-wide colour scheme, the default being as follows:</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #C5A2B7;">Mauve</b>: Internal non-connected call</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
	<li><b style="color: #FF0F94;">Pink</b>: Tandem call</li>
</ul> 

NOTE 1: This same colour coding applies throughout TIM Plus.

NOTE 2: Calls shown in lighter shades of the colours above indicate that they were transferred.

<h4>Call volume by half hour</h4>

<p>This graph shows a snapshot of today calls broken down by half hout 
starting at midnight and finishing at midnight. Using the same colour 
coding as shown above, you can quickly identify peaks and troughs in 
call volume and identify busy periods at a glance.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_volume_2.png" alt="Call volume by half hour"/>

<p>Using the same system-wide colour scheme as in the above graph, you can 
quickly identify peaks and troughs in call volume and identify busy 
periods at a glance.</p>

<ul>
	<li><b style="color: #779122;">Green</b>: Incoming calls</li>
	<li><b style="color: #aadf46;">Light green</b>: Answered transferred calls</li>
	<li><b style="color: #2391cb;">Blue</b>: Outgoing calls</li>
	<li><b style="color: #94c2d9;">Light blue</b>: Outgoing non-connected calls</li>
	<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
	<li><b style="color: #C5A2B7;">Mauve</b>: Internal non-connected call</li>
	<li><b style="color: #ed1d1d;">Red</b>: Abandoned DDI calls (direct Dial in)</li>
	<li><b style="color: #FF0F94;">Pink</b>: Tandem call</li>
</ul>

<h4>Call volume by charge band</h4>

<p>This graph shows a snapshot of today's calls based on the destination 
called. This graph allows you to identify at a glance where you call most often,
 breaking down your calls into easily-identifiable geographic classes, 
such as <span class="reference">Mobile, National, Local, International</span> etc. 
The example shown below shows that most of the calls made 
here are to personal or mobile numbers.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/call_volume_3.png" alt="Call volume by charge band"/>

<p>The colour scheme used in this graph is as follows:</p>

<ul>
	<li><b style="color: #ed1d1d;">Red</b>: Personal/Mobile calls</li>
	<li><b style="color: #779122;">Green</b>: Local calls</li>
	<li><b style="color: #2391cb;">Blue</b>: National calls</li>
	<li><b style="color: #edef00;">Yellow</b>: International calls</li>
	<li><b style="color: #7d2aac;">Purple</b>: Other calls</li>
</ul>