These instructions help you configure your Mitel SX50 phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.
By default the Mitel SX50 doesn't have SMDR enabled. To enable SMDR for the Mitel SX50 you need to follow the steps below:
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The Mitel SX50 phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Plus, you will first need to install NetPBX software. For setup instructions, click on the link below:
Once NetPBX is configured and collecting data, log on to TIM Plus as usual and apply the following settings:
<hr/> <p>These instructions should assist in configuring your Mitel SX50 to work with TIM Plus. If you are not familiar with PBX configuration, please contact your system maintainer.</p> <table class="confluenceTable"> <tbody> <tr> <th class="confluenceTh" width=158>Connection information</th> <th class="confluenceTh">Description</th> </tr> <tr> <td class="confluenceTd"><b>Connection type</b></td> <td class="confluenceTd"><b>Serial Output: </b> Mitel SX50 PBX sends SMDR information via a serial connection. You will need to directly connect a serial cable from the SX50 PBX to the PC that NetPBX is installed and running on. </td> </tr> <tr> <td class="confluenceTd"><b>Cable configuration</b></td> <td class="confluenceTd">Straight-through. </td> </tr> </tbody> </table> <h2>Configuring your SMDR</h2> <p>By default the Mitel SX50 doesn't have SMDR enabled. To enable SMDR for the Mitel SX50 you need to follow the steps below: <ol> <li>Access the programming interface.</li> <li>Within the programming interface you need to access <span class="button no_margin">Systems Options Programming</span>.</li> <li>Access Command 100, register 14.</li> <li>You will be presented with four options. You need to enable <span class="keyword">Enabled for both incoming and outgoing trunk calls</span>.</li> <li>Make sure that SMDR is enabled in all of your <span class="reference">Class of Services (Command 121-129)</span> and trunk groups (Command 151-156).</li> </ol> <h2>Configuring TIM Plus</h2> <p>Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Mitel SX50:</p> <ol> <li>Browse to TIM Plus as normal and login with your credentials.</li> <li>Click on the <span class="button no_margin">Directory</span> tab.</li> <li>Click on the site configured during the setup wizard and click <span class="button no_margin">Properties</span>or create a new site and click <span class="button no_margin">Properties</span>.</li> <img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/pbx/mitel_sx50_1.png" alt="Mitel SX50" /> <li>Within the <span class="reference">Site Properties</span> window, select <span class="keyword">Mitel SX50</span> from the <span class="reference">PBX model</span> drop-down list.</li> <li>In the <span class="reference">Connection method</span> field select <span class="keyword">No connection required</span> from the drop-down list.</li> <li>Finally, click on the <span class="button no_margin">Save</span> button.</li> </ol> |