These instructions help you configure your Avaya Communications Manager phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Please contact our Technical Support team to obtain the Avaya EuroGeneris support files:  and .

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Configuring your SMDR output

The Avaya EuroGeneris has multiple outputs SMDR outputs. TIM Plus requires the SMDR output to be set to customized and the format should be Format 5 rows 80 columns. For more information about the output and configuration of your SMDR data, please contact your phone maintainer.

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Installing NetPBX

The Avaya EuroGeneris phone system sends SMDR information via a serial connection. To collect the data from the serial port and sent it to TIM Plus, you will first need to install NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

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Configuring TIM Plus

Once NetPBX is configured and collecting data, log on to TIM Plus as usual and apply the following settings:

1. Click on the Directory tab.
2. Click on the site configured during the setup wizard and click Properties.
   
3. Within the Site Properties window, select Avaya EuroGeneris from the PBX model drop-down list.
4. In the Connection method field, select No connection required from the drop-down list.
5. Click on the Save button to apply the changes.