<p>When you first enquired about TIM Enterprise, you will have been sent an  email containing the login details required to download the software. If you have forgotten your password, simply click on the "Reset your passowrd" link at <a href="http://gateway.tri-line.com/">Tri-Line Gateway</a>.</p>

<p>After logging in, locate the <span class="reference">Downloads</span> page to download your personal copy of the software.</p>

NOTE: It is important that you only download from this location, since each download is tagged with a unique ID allowing installation for your specific organisation.

<p>When you have downloaded the setup package, install it by double-clicking on it and following the setup wizard instructions.</p>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/installation.png" alt="TIM Enterprise installation" />

<p>During installation, when asked to provide a license certificate, you should select the <span class="reference">Download license automatically</span> option, whereby the software will attempt to "call home" to retrieve its license.  If it is unable to do so, you may need to obtain the license manually.</p>

<h4>Obtaining a license manually</h4>
<p>When entering a license manually, you will need to make a copy of the <span class="reference">Product Key</span> that the software displays to you, then complete the following steps to obtain a license certificate:-</p>
<ol>
<li>Log in to the <a href="http://gateway.tri-line.com/">Gateway</a> using your username and password.</li>
<li>In the <span class="reference">Products</span> panel, click on the TIM Enterprise product you want to obtain a license for (usually, you'll only have one such product)</li>
<li>In the <span class="reference">Software license</span> panel, click on the <span class="reference">Activate now</span> link</li>
<li>Paste the product key you obtained from the TIM Enterprise setup wizard into the activation text box</li>
<li>Choose the number of users you intend to log</li>
<li>Enter the version of TIM Enterprise you are running (shown in the browser title bar in the software's setup wizard)</li>
<li>Click <span class="reference">Activate Now</span> to obtain the license certificate</li>
<li>Paste the certificate into the box in the TIM Enterprise setup wizard</li>
</ol>

<p>If you cannot create a license certificate, follow the steps above to log in to the <a href="http://gateway.tri-line.com/">Gateway</a>, then raise a support ticket with our technical team.  Please provide the product key that the setup wizard gave you, and specify any error messages you receive.</p>