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These instructions help you configure your Avaya IP Office phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  TIM Enterprise listens for connections from this PBX.

Support Files
  Avaya IP Office.TDT
  Avaya IP Office.TDS
Required Tasks
  Configure the SMDR output
  Configure TIM Enterprise

Configuring your SMDR output

To configure the Avaya IP Office to output SMDR you must program the Avaya IP Office unit to send the SMDR data to the computer running TIM Enterprise. Using the Avaya IP Office Manager application, perform the following steps to configure the SMDR output:

  1. Log in to your Avaya IP Office unit using the Avaya IP Office Manager.
  2. Click on System from the left-hand menu and select your Avaya IP Office unit.
  3. On the right-hand side, click on the CDR/SMDR tab.
  4. From the Output drop-down menu, select SMDR only. The SMDR section will now become active at the bottom of the page.
  5. In the IP Address field, enter the IP address of the machine that TIM Enterprise is installed on.

  6. In the TCP Port field, enter the port number that you want your SMDR data to be sent to. You can use any free TCP port, but we would recommend one in the 9000 range. 

  7. In the Records to Buffer option, increase the value to the maximum available.

  8. Check the Call Splitting for Diverts option.

  9. Click on the OK button, then save and merge the configuration for the settings to take effect.

Here is an example of the SMDR screen and how it should be configured:


Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to listen for SMDR data from your Avaya IP Office phone system:

  1. Click on the Directory tab.
  2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
  3. A new window will open, displaying the general properties of your PBX object. Select Avaya IP Office from the Data format list and tick the Keep a local backup of data box, as shown below:

  4. Click on the Connection tab and select Listen for connections from PBX from the Connection method list.
  5. Leave the Host field blank.
  6. In the Port field, enter 9000.
  7. Click on the Save button to apply the settings.

 

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