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These instructions help you configure your Avaya IP Office v6+  / IP500 phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  TIM Plus establishes a TCP connection to this PBX.

Support Files
  Avaya IP Office 6+.TDT
  Avaya IP Office 6+.TDS
Required Tasks
  Configure the SMDR output
  Configure TIM Plus

Configuring your SMDR output

The Avaya IP Office can be configured to accept an incoming TCP connection, in order to output its SMDR data. Using the Avaya IP Office Manager application, perform the following steps to enable the output:

  1. Log in to your Avaya IP Office unit using the Avaya IP Office Manager.
  2. Click on System from the left-hand menu and select your Avaya IP Office unit.
  3. On the right-hand side, click on the CDR/SMDR tab.
  4. From the Output drop-down menu, select SMDR only. The SMDR section will now become active at the bottom of the page.
  5. In the IP Address field, enter
  6. In the TCP Port field, enter the port number that you want your SMDR data to be sent to. You can use any free TCP port, but we would recommend one in the 9000 range. 

  7. In the Records to Buffer option, increase the value to the maximum available.

  8. Check the Call Splitting for Diverts option.

  9. Click on the OK button, then save and merge the configuration for the settings to take effect.

Here is an example of the SMDR screen and how it should be configured:

Configuring TIM Plus

Follow the steps below to configure TIM Plus to collect SMDR data from your Avaya IP Office  / IP500:

  1. Click on the Directory tab.
  2. Choose the site you want to configure and click Properties.

  3. In the Site Properties window, select Avaya IP Office v6+  / IP500  from the PBX model drop-down list.
  4. In the Connection method field, select Actively connect to PBX from the drop-down list.
  5. In the Host field, enter the IP address of your Avaya IP Office.
  6. In the Port field, enter the port number configured in the phone system.
  7. Leave the Username and Password fields blank.
  8. In the Connection script field, select Avaya IP Office from the drop-down list.
  9. Click on the Save button to apply the settings.